Resident Manager

The Salvation Army•Syracuse, NY

5d•Onsite

About The Position

Full-time position as a Resident Manager for our State Street Apartments which is part of the Youth Services Department here at The Salvation Army. We are seeking candidates who are interested in joining our Resident Manager Team assigned to the Youth Services Programs. This position is full-time and will have access to our comprehensive benefits program. Do you thrive on being an integral part of improving the quality of life of others? Have you considered joining the Human Services Field? Are you ready to use your customer service and conflict resolution skills? We encourage you to consider applying to The Salvation Army family as a Resident Manager. As an Resident Manager you will put your customer service skills to use by being responsible for the supervision of residents and the general management of the program. You will insure a safe, secure, comfortable and supportive environment for the residents. As an "RA " you will utilize your creative and leadership skills by coaching residents on program policies and rules as well as potential consequences for violation of program rules. There may be times where you are helping a resident with basic needs such as laundry, housekeeping and general clean-up and then there could be a time where conflict resolution, crisis intervention and supportive counseling is needed. What it comes down to is that we are is here to help people who are in need! Be a part of something great in your career, apply today to be a Resident Manager today!

Requirements

High School diploma or GED required
Up to Two years of experience internship/working in human services.
Knowledge of social service resources in the local community
Experience working in office environment;
Clerical skills to include: phone etiquette, filing, computer skills required, ability to manage several tasks and projects

Nice To Haves

Associated degree with one year of experience preferred.
Prior experience working with individuals experiencing homelessness is preferred.

Responsibilities

Supervise residents in the program including coaching residents on program policies and rules to maintain a physically and emotionally safe environment for residents and staff.
Provide conflict resolution, crisis intervention and supportive counseling as needed.
Address immediate basic needs for individuals entering shelter including orientation to facility, house schedule, program rules and staff.
Provide supplies to meet immediate basic needs.
Promote activities to increase competence with activities of daily living and independent living skills.
Assist Case Managers in working with residents on their goal plans.
Maintain accurate documentation including statistics, clear and concise individual case narratives and log entries, daily census, Intake/Discharge forms and narratives, and HMIS data entry.
Complete shift specific support services.
Maintain communication shift-to-shift in staff journal.
Answer telephone and respond to inquiries.
Provide resources and referrals for 24 hour crisis line.
Communicate any needs (maintenance or repairs) in the communication journal.
Any urgent safety concerns are to be addressed immediately.
Attend mandatory monthly staff meetings, bi-weekly leadership meetings and required training sessions.
Maintain certifications.
Demonstrate cultural competence as well as integrate understanding into daily responsibilities and participate in meeting the objectives of The Salvation Army Syracuse Area Services Strategic Plan.