Resident Maintenance Senior AGV/LGV Technician

KPI Solutions•Lancaster, PA

6d•$83,200 - $85,000•Onsite

About The Position

The Resident Maintenance Senior AGV/LGV Technician coordinates and performs corrective and reactive maintenance for equipment during their shift, partnering with site teams to troubleshoot equipment operations and electrical and mechanical systems, and working with the customer on incident management. The role provides customer support, helps maximize equipment uptime, and delivers customer service. It also includes training LTS Resident Maintenance technicians and, at times, the customer on equipment operation and associated systems. The technician uses the Computerized Maintenance Management System (CMMS) to coordinate maintenance and work orders, maintains accurate work-management records and logs, troubleshoots and repairs LGV/AGV systems and vehicles, and coordinates parts and vendor support. The position conducts root-cause analysis and prepares documentation, supports communications between systems, collaborates on customer metric reporting, and trains others in safety, support, recovery, maintenance, and system communications. This is an on-site role in Lancaster, Pennsylvania, with a stated schedule of 7:00 AM–5:00 PM, four days on and three days off. On-call work, including nights, weekends, and holidays, may be required. The role requires lifting, carrying, and lowering objects up to 50 pounds, working at heights and in confined spaces, and climbing ladders.

Requirements

Two to five years of experience in at least four of these areas: software development and troubleshooting, preferably logistics-related; controls development and troubleshooting, preferably conveyor or similar equipment; AMR, AGV, or SDV installation, configuration, and service; mechanical installation and integration, preferably on high-automation projects; client service and troubleshooting; team leadership; parts management; or project management.
Vocational school, related military experience, or equivalent job experience.
Clear and effective communication that builds client trust and satisfaction.
Ability to read blueprints, schematics, and wiring diagrams to extract technical information.
Strong interpersonal, client-service, and communication skills.
PC software and hardware literacy and basic computer networking skills.
Self-starter who is well organized and able to work independently without on-site supervision.
Valid driver's license and safe driving record.
Ability and willingness to work on-call hours, including nights, weekends, and holidays.
Ability to lift, lower, and carry objects up to 50 pounds, work at heights, climb ladders, and work in confined spaces.
Correctable vision, ability to identify and distinguish colors, depth perception, eye-hand coordination, and manual dexterity.
Ability to manage frequent contact with employees, customers, and management teams, and frequent changes in activities and priorities.

Responsibilities

Coordinate and schedule corrective and reactive maintenance on assets using the CMMS, including completing work orders transferred from other shift leadership teams.
Maintain accurate work-management records, reporting, equipment logs, and training records.
Troubleshoot, maintain, and repair LGV/AGV systems and vehicles, working with partners and vendors as needed.
Coordinate with the customer's parts support team to obtain repair parts and return defective parts required by the OEM.
Assist with requests for information about systems managed by KPI.
Troubleshoot complex system-operation issues, including communications with other material-handling systems.
Conduct root-cause analysis of asset failures and prepare RCA documentation for review by the customer and KPI leadership.
Train internal teams and customers in general safety, equipment support, recovery, maintenance, and system communications.
Collaborate with internal leadership teams on equipment-status metrics reported to the customer.
Practice safe work habits and follow KPI, customer, OSHA, and OEM safety rules.
Provide customer support and help ensure maximum equipment uptime and customer-service excellence.