Resident Intern - General Program Support (Part Time)

Oakland Housing Authority•Oakland, CA

7h•$17 - $20•Onsite

About The Position

The Resident Internship Program has been developed to provide Oakland Housing Authority program participants with part time work experience for up to 9 months within the Family and Community Partnerships (FCP) Department. This on-the-job training will give participants a thorough understanding of community program development practices and general office functions in preparation for entry into the competitive workforce. Resident Interns will support the following program areas listed under essential functions: Civic Engagement, Site Services Family Self Sufficiency (FSS), Resident Opportunity Services (ROSS), Leadership; Homeownership; or General Support. Internship Objectives: Gain an overall understanding of OHA resident supportive services needs and become familiar with community resources; and Develop competencies in program development and implementation; and Develop skills successfully using database software and track program benchmarks; and Learn and implement marketing and networking strategies. Personal Development: Develop planning, organizational and time management skills; and Increase knowledge of computer skills and technology; and Develop team-based work competencies and professional ethics; and Learn effective referral procedures.

Requirements

High School Diploma/GED or must be able to provide verification of enrollment in GED classes upon commencement of internship.
Must be a legal resident/participant of an Oakland Housing Authority housing program; on the lease/voucher and in good standing.
Strong desire for a career in community supportive services or education.
Modern office practices
Basic computer functions including: the Microsoft Office Suite and Excel spreadsheets
Internet navigation
Electronic correspondence
Photocopier and scanning office equipment
Landline and mobile telephone systems.
Be self-motivated
Deliver excellent customer service to program participants and customers
Maintain confidentiality
Exercise patience, professionalism and sensitivity with a diverse population
Communicate effectively both orally and in writing.

Nice To Haves

Some applicable work experience and/or training preferred.
College units are a plus.
Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus.
Equivalent combination of education, training and experience will be considered.

Responsibilities

Provides support to civic engagement and leadership development programs for OHA residents and the surrounding community
Assists in developing, facilitating, and implementing outreach and recruitment efforts, workshops, and special events
Provide front desk assistance
Assists with keeping meeting minutes and notes
Assists with maintaining and updating leadership materials and tracking sheets for all leadership programs
Maintains logs of participant communication and internship activities
Assists in mediating conflicts between OHA participants and discusses all incidents and areas of concern with FCP staff
Outreaches program information and greets program participants in a friendly and welcoming manner
Participates in public speaking activities
Facilitates site meetings and conducts outreach activities
Assists in planning and implementing programs and events
Sets up and breaks down spaces for events
Organizes files and performs data entry
Seeks out and maintains relationships with community agencies
Provides support to residents accessing the computer lab
Manages email distribution list
Work evenings, weekends and perform other work-related duties as required