Resident Experience Officer - 222 Broadway, New York, NY

Rose Associates Inc.•New York, NY

6d•$90,000 - $100,000•Onsite

About The Position

Rose Associates is a recognized market leader in multifamily and mixed-use real estate, owning, developing, and operating properties in urban markets. As a Resident Experience Officer, you will be responsible for providing superior customer service to prospective residents, current residents, and property staff. You will act as the physical counterpart to our digital app, assisting residents and promoting a quality living experience. This role requires an ability to prioritize, multitask, think creatively, take initiative, and communicate effectively. We are looking for an eager and driven individual passionate about shaping the residential experience and community at our property, and being at the forefront of an industry shift.

Requirements

Proficient in Microsoft office, Canva, property management platforms (Yardi) and database management programs to complete required reports
Previous experience in community building and customer service
Previous experience in the multi-family rental industry and/or desire to learn the industry
Ability to multitask and think outside the box
Ability to make connections with local neighborhood vendors.
Must be present on-site and be able to move throughout the building to address community-related matters, including exceptional communication skills to meet with tenants, staff, vendors and visitors.
Ability to ascend and descend stairs and be comfortable with exposure to varying environmental climates and circumstances.
Must be able to push, pull, lift, carry, or maneuver weights of up to ten (10) pounds independently and twenty-five (25) pounds with assistance.
Proficiency in navigating computers and community management software, including Microsoft Office, iLuvLeasing, On-Site, Elise AI, RentCafe and Yardi.
Work authorization (required)

Nice To Haves

Position may be required to perform duties outside their normal responsibilities as needed.

Responsibilities

Deliver 5-star service and support to every resident
Resident onboarding support
Plan/Execute resident events
Book and manage resident services
End-to-end communication and support with residents (Mobile doorman, email, in-person)
Amenity walks
Handle resident issues, including but not limited to neighbor disputes, maintenance repair orders and resident requests.
Track resident engagement and participation for events utilizing surveys and social media.
Work with on-site team as the liaison between the residents and the on-site team
Identify areas for improvement and offer suggestions to improve efficiency and productivity
Provide support to property team as needed (amenity memberships)