Resident Event & Lifestyle Coordinator - Winter Garden, FL

Greystar Management Services•Orlando, FL

1d•Onsite

About The Position

The Resident Event & Lifestyle Coordinator supports the day-to-day management of the community and helps achieve resident-retention goals. Working closely with the Community Manager and Sales Consultants, this role assists with the move-in process and coordinates resident programs and events, while also supporting the community’s sales and marketing activities. The coordinator welcomes prospects and residents, supports tours and resident services, manages guest-suite and move-in/move-out scheduling, and oversees package notifications. The role also maintains amenities in tour-ready condition, develops and evaluates resident events and services, provides residents with local recommendations, manages lifestyle communications, and creates resident-facing calendars and marketing materials. The position contributes to activity-budget planning and monitors expenses against budget.

Responsibilities

Greet prospects and residents in the office or leasing area, ensure visitors are comfortable while waiting, and assist with tours as needed.
Answer phone calls, route them to the appropriate team member, and assist with service-request follow-up calls as necessary.
Maintain the guest-suite schedule, ensure payment and cleanliness before guest arrivals, and manage or monitor loading-dock and/or elevator schedules for move-ins and move-outs.
Document package arrivals and notify residents of deliveries within 24 hours.
Ensure amenities are in tour condition and prepared for resident use.
Develop and execute creative events, services, and programs in amenity spaces, and establish outcomes and assessment metrics to evaluate their success.
Maintain information about local restaurants, shops, delivery services, and other resources; maintain positive relationships with concierge vendors and local businesses; offer residents recommendations; and stay informed about community events.
Monitor and respond to the Lifestyle email account, coordinating with the Lifestyle Team to ensure timely replies and promote events, programs, services, and initiatives.
Create and produce monthly calendars, newsletters, and activity and event flyers; monitor and submit content for Resident Portal postings.
Help ensure Greystar sales and marketing standards and benchmarks are met.
Provide input on property-portfolio budgets for planned activities and resident retention, and manage expenses to budget.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Some onsite roles may be eligible for weekly, monthly, and/or quarterly bonus programs.