Resident District Manager, Aramark Facilities Management

Aramark•Charlotte, NC

19h•Onsite

About The Position

The Resident District Manager (RDM) holds full accountability for the financial, operational, and strategic performance of a large-scale facilities management account. This role serves as the senior-most leader on site, with direct ownership of P&L performance, client partnership, and delivery of all IFM services across Charlotte, NC and all of Mecklenburg County. You will lead a multi-disciplinary team responsible for maintenance, custodial, and site operations while ensuring alignment to contract commitments, financial targets, and client expectations. Success in this role is defined by the ability to operate the account as a business, balancing service excellence with disciplined financial management. This role is critical to delivering on Aramark’s IFM model. The Resident District Manager ensures that all services operate as one integrated system, driving efficiency, reducing cost, and improving the client’s overall facility performance. By combining operational execution with strong financial leadership, this role directly impacts both client satisfaction and business outcomes.

Requirements

Bachelor’s degree in Engineering, Facilities Management, Business, or related field preferred
5+ years of experience leading large, multi-service facilities management operations
Proven success managing full P&L responsibility within a complex service environment
Strong financial acumen with demonstrated ability to manage budgets, forecasts, and cost controls
Experience leading integrated services across engineering, maintenance, and custodial operations
Track record of building and leading high-performing teams
Strong client-facing experience with executive-level communication skills

Responsibilities

Lead delivery of all IFM services, including HVAC and mechanical systems, electrical and plumbing infrastructure, preventive and predictive maintenance programs, custodial and sanitation services, grounds, landscaping, and exterior maintenance, energy management and building systems optimization.
Drive a proactive maintenance strategy that reduces downtime, extends asset life, and limits deferred maintenance exposure.
Own full P&L responsibility for the account, including revenue, cost management, labor strategy, and margin performance.
Build and manage annual operating budgets, forecasts, and financial plans tied directly to contract performance.
Identify and execute cost optimization strategies across labor, materials, energy, and vendor utilization.
Serve as the primary executive partner to the client, with full accountability for relationship health and contract delivery.
Lead regular business reviews focused on performance, financial results, and continuous improvement opportunities.
Align operational execution with the client’s broader business goals, including cost control, risk management, and asset performance.
Drive innovation in service delivery, including energy optimization, sustainability initiatives, and process improvement.
Position the account to scale and adapt to evolving client needs.
Lead and develop a high-performing leadership team, including operations managers, maintenance leaders, and functional supervisors.
Establish clear expectations tied to performance, safety, and financial accountability.
Build workforce plans that ensure proper staffing levels, skill alignment, and operational readiness.
Ensure full compliance with all regulatory, environmental, and safety standards.
Implement programs that reduce operational risk across facilities, workforce, and third-party vendors.
Conduct audits and inspections to maintain a safe and compliant work environment.
Lead incident response and corrective action planning when required.