Account Manager - Facilities Management

KOORSEN FIRE & SECURITY INC.•Indianapolis, IN

3h•Onsite

About The Position

Becoming the leader in the fire and security industry takes talent—yours. We are looking for an experienced Account Manager in the Indianapolis, IN area to join our best of the best team as we drive the industry forward and pursue excellence in everything we do. If you’re up to the challenge, we want to talk to you. At Koorsen, we don’t provide jobs, we provide careers. A career at Koorsen includes competitive pay, a great health package, an annual bonus program, life insurance, continuous learning offerings, matching 401k, paid holidays, generous PTO, tuition reimbursement, career growth opportunities, and much more.

Requirements

High School Diploma or equivalent.
Proficiency with Microsoft Office products, including Outlook, Word, PowerPoint, and Excel, is required.
Must possess very strong customer service-oriented and interpersonal skills.
Must possess strong written and verbal communication skills.
Must possess strong mathematical skills.
Must possess strong computer skills and effectively use Internet-based programs
Must be proficient in the use of Microsoft Office products.
Must be able to answer and route phone calls using a multi-line phone system effectively.
Must have strong organizational skills.
Must be able to perform data-entry efficiently, accurately, and in a timely manner.
Must have the ability to establish rapport with associates at all levels.
Must be able to exercise effective time management skills.
Must be able to effectively use a computer, adding machine, and telephone
Must be able to sit for long periods of time.
Must be able to perform repetitive motions.

Nice To Haves

2+ years of experience in the service or construction industries is preferred.

Responsibilities

Primary point of contact for assigned accounts.
Review and ensure all reports and paperwork from the vendor are accurate prior to submitting them to the customer.
Maintain relationships with vendors.
Communicates discrepancies and works with vendors to correct reports and/or invoices.
Manage client accounts; create and dispatch work orders, prepare and deliver proposals, convert approved proposals to work orders and keep accounts up to date.
Communicate with customers and vendors to coordinate job scheduling and ensure site compliance with NFPA standards.
Identify the needs of the client and assist them during emergencies.
Maintain records and paperwork within the KFM operating system.
Invoice customers with accuracy and in a timely manner.
Complete additional duties as assigned.
Follow all Koorsen Facilities Management policies and procedures.
On-call availability