Resident Director

University of Colorado•Colorado Springs, CO

4d•Onsite

About The Position

The University of Colorado Colorado Springs (UCCS) on-campus residential housing offers students two distinct Villages, Summit and Alpine Valley that are home to the full spectrum of UCCS students. Establishing life-long friends, connections, and memories is what makes on-campus living an integral part of the UCCS Mountain Lion experience. The Resident Director (RD) is a full-time, live-in, highly visible, professional staff member who, in collaboration with fellow staff members, campus partners, and residential students, is responsible for cultivating and maintaining a supportive, engaged, and thriving residential community. Under the supervision, support, and general direction of the Assistant Director of Residence Life, the RD will directly supervise, coach, and support up to 15 student Resident Assistants (RA). The RD oversees daily operations for multiple buildings in an assigned area on campus, however, all RDs have an instrumental role in creating a vibrant residential experience for all residents that promotes student belonging, engagement, human potential, and student success. With a focus on relationship-building, proactive communication, teamwork, and initiative, the RD team is essential in shaping a welcoming and caring living environment that enhances the overall student experience at UCCS. The position is required to live on campus with frequent evening and weekend responsibilities that support the Resident Assistants (RA) and residential students. The live-in requirement ensures that the RD plays a pivotal role in crisis management and on-call support, contributing to the safety and well-being of the residential community. Rotational on-call responsibilities for up to 1,500 residents is required.

Requirements

Applicants must have a bachelor’s degree.
Previous experience providing student support and engagement on a college campus is required.
Strong candidates will have experience with crisis response and serving on call.
This position is a Campus Security Authority (CSA)/Mandatory Reporter and must be comfortable confronting and reporting all crimes as outlined by the Code of Conduct, University or Regent Policy and Colorado Revised Statutes.

Nice To Haves

Masters’ degree in higher education, student affairs, counseling, human services or related field is preferred.
Experience working in residence life at an institution of higher education is preferred.
Experience supervising paraprofessional experience is highly desirable.
Excellent candidates will have experience working with a residential engagement model.
Experience of using student development theory is preferred.

Responsibilities

Cultivate and maintain a positive living environment that supports academic achievement, personal growth, engagement, belonging, and retention
Support development and delivery of an engaging and enriching residential experience tailored to the specific demographics of the residential population assigned to the RD and their staff of RAs
Promote and facilitate residents' personal development through programming, workshops, and one-on-one interactions that foster a sense of community and belonging
Educate staff and students on policies and procedures, and how to respect the rights of others through community standards
Encourage resident involvement in events, programs, and leadership opportunities
Maintain a high degree of visibility for all residents and members in the community
Provide individual support to residents, addressing their personal, academic, and social concerns
Coordinate responses, including coaching and modeling for the RA staff, to roommate conflicts, personal crises, and other concerns, including mediating conflicts among residents and enforcing community standards
Coach, train, evaluate and support Resident Assistants (RA) to become effective leaders through 1:1 meetings, coaching discussions, small groups, and staff meetings
Provide leadership to RAs in setting goals for the year, monitor work performance for accuracy and completeness in accordance with department and divisional goals and objectives, and ensure compliance with established Residence Life policies and procedures
Conduct RA performance evaluations on a regular basis and during the annual departmental evaluation process
Engage in accountability practices to ensure RAs meet performance expectations and maintain GPA and credit hour requirements
Provide RAs with guidance about university policies, procedures, and resources
Utilize departmental resources for ongoing development and training
Recognize and praise RAs for strong performance and significant achievements
Serve on an on-call 24-hour duty rotation. Provide crisis management support and intervention, which may be required on weekends, at night, etc. Respond to additional emergency situations as necessary
Develop knowledge of campus and community resources to ensure timely and efficient referrals when appropriate
Refer all mental health concerns to appropriate resources, such as the Wellness Center and maintain thorough documentation
Utilize the CARE Team as a resource and for appropriate referrals
Consult with leadership when appropriate and follow pro-staff on call protocols/guidance when responding to situations and circumstances
Maintain strict confidentiality regarding all student information, including but not limited to conduct records, academic status, health-related disclosures, and personal circumstances shared in the course of their role. Student information must only be accessed, discussed, and shared on a legitimate educational need-to-know basis and in alignment with institutional policy and applicable laws (e.g., FERPA).
Model appropriate information boundaries with Resident Assistants, ensuring undergraduate staff are not given access to sensitive information beyond what is necessary to perform their duties. Casual, speculative, or unauthorized sharing of student information—whether in conversation, training settings, or digital platforms—is not permitted.
Collaborate with key campus partners such as facilities, Wellness Center, UCCS Police, Student Life, Dining and Hospitality Services, Dean of Students, and other university partners to provide educational and academic initiatives
Participate in campus-wide events and initiatives that enhance the residential experience
Serve on University-wide committees, as assigned or approved by the Assistant Director or Senior Director of Residence Life and Housing
Serve as a Hearing Officer for students referred alleged violations of the Student Code of Conduct, Residence Life and Housing Handbook, and other behavioral concerns; administer appropriate sanctions to effectively resolve disciplinary problems in consultation with Residence Life staff and Dean of Students
Facilitate the conduct process to serve as an educational opportunity
Facilitate informal conduct resolutions, such as educational conversations, letters of notice, etc.
Update and maintain accurate and timely conduct records for assigned cases in Maxient.
Manage operational functions for residence halls, such as move in/move out, damage assessment, billing, maintenance requests, conducting room inspections, reporting, and following up on custodial issues and maintenance requests
Attend and participate in meetings, including, but not limited to, department meetings, staff meetings, collateral meetings, and one-on-one meetings
Chair a Residence Life collateral, such as but not limited to: RA Training & Development, or RA Recruitment & Selection
Maintain administrative and informational records in all appropriate channels such as Roompact, StarRez, Maxient, and/or Microsoft Teams
Manage a budget and keep efficient records for procurement purposes
Lead and participate in meetings, including, but not limited to, staff meetings and one-on-one meetings