Resident Director and Fraternity and Sorority Life Coordinator

Gannon University • Erie, PA

1d • Hybrid

About The Position

This position involves the supervision and development of student staff, community development, student accountability, crisis response, programming, residence hall operations, and advising the Fraternity and Sorority Life community. The role requires a Bachelor's degree, a valid driver's license, and the ability to support and promote the University's Mission. A Master's degree in a related field and experience in staff supervision, residence hall operations, and student development programming are preferred. The role also requires excellent administrative, communication, human relation, mediation, and training skills, with the ability to handle confrontational situations. Familiarity with specific technology platforms is also desirable.

Requirements

• Bachelor’s degree is required.
• A current valid driver’s license is required.
• Must be able to support and promote the University’s Mission.

Nice To Haves

• Master’s degree in student personnel, higher education, counseling or a related area.
• Experience in staff supervision.
• Experience in administration of residence hall operations.
• Experience in facilitating student development programming activities.
• Previous experience with living and learning communities.
• Previous experience with first-year experience programs.
• Previous experience with international and diverse populations.
• Excellent administrative, oral and written communication skills.
• Excellent human relation, mediation, and training skills.
• Ability to handle confrontational individuals or environments.
• Familiarity with Maxient, Microsoft Office, StarRez, Colleague, and Engage.

Responsibilities

• Supervise and develop student staff (Resident Assistants, Head Resident Assistants), including recruitment, selection, training, and evaluation.
• Establish clear expectations and provide ongoing coaching for student staff on community development, programming, on-call duties, policy enforcement, performance management, professionalism, and confidentiality.
• Conduct regular individual and team meetings to support staff development and alignment with departmental and University priorities.
• Foster a student staff culture that promotes leadership, student engagement, personal growth, and community responsibility.
• Assist with the development and implementation of departmental policies, procedures, and operational practices.
• Create and maintain an accessible, welcoming, and inclusive residential community that supports student well-being, belonging, and success.
• Build meaningful relationships with residents through intentional interactions, visibility, and engagement.
• Connect students to campus resources and support services, serving as a mentor, advocate, and advisor.
• Maintain a consistent presence within the assigned residential area and support in the Office of Residence Life each week.
• Utilize campus dining and informal engagement methods to foster relationships with students and staff.
• Participate in a year-round professional Residence Life on-call rotation, including evenings, weekends, holidays, and University break periods.
• Uphold and enforce University policies and community standards through education, documentation, accountability meetings, sanctioning, and follow-up.
• Respond appropriately to student concerns, emergencies, and crises, including mental health incidents, facilities emergencies, student welfare concerns, lockouts, and after-hours arrivals.
• Collaborate with Campus Police and Safety, Counseling Services, Physical Plant, and other campus partners to support students and address community concerns.
• Communicate professionally with parents and family members while adhering to FERPA and University policies.
• Advise and support student staff in the planning, implementation, and assessment of educational, social, and community-building programs.
• Develop and facilitate initiatives that promote student engagement, leadership development, academic success, well-being, and community connection.
• Manage and steward programming budgets in a fiscally responsible manner.
• Conduct ongoing assessments of residence hall facilities, including resident rooms, common spaces, and surrounding grounds.
• Coordinate and oversee room condition reporting, health and safety inspections, fire drills, move-in, move-out, damage billing, and damage appeal processes.
• Identify facility concerns and collaborate with appropriate departments to address maintenance needs and improvement projects.
• Ensure a safe, clean, and functional living environment for residents.
• Serve as the primary staff advisor and liaison for the Fraternity and Sorority Life community.
• Advise chapter leaders and governing councils on leadership development, organizational management, recruitment, risk management, and member accountability.
• Coordinate educational initiatives related to leadership, academic achievement, community engagement, wellness, and responsible decision-making.
• Support chapter recruitment, intake, new member education, and recognition activities in accordance with University policies and inter/national organization standards.
• Monitor chapter performance and assist with assessment, reporting, and strategic planning efforts.
• Collaborate with alumni advisors, national organization representatives, and campus partners to support chapter success and address concerns.
• Facilitate community-wide initiatives that promote fraternity and sorority values, positive campus engagement, and student leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level