Resident Coordinator

Capstone Careers • Houston, TX

4d • Onsite

About The Position

The Resident Coordinator is responsible for understanding and anticipating resident needs to enhance their experience. This involves regular property inspections and visits to residents, assisting new residents with move-in orientations, managing resident events, and coordinating supplies. The role also includes marketing the property through sales and lease negotiation, developing marketing strategies, establishing a referral network, and managing marketing reports and resident surveys.

Requirements

• Customer Service skills
• General knowledge of onsite management operations and multi-family properties
• Ability to communicate effectively
• Ability to relate to people
• Preference for working with others
• Ability to work well under pressure and with others
• Self-confidence
• Outgoing personality
• Assertiveness
• Self-motivation and self-direction
• Ability to work without direct supervision

Responsibilities

• Regularly seek to understand and anticipate what residents need through communication, availability and looking for opportunities to enhance the resident experience.
• Achieve resident satisfaction through regular property inspections and periodic visits to each resident.
• Assist new residents move-in by orienting them to community procedures, parking, business hours, mail, etc.
• Generate a monthly calendar of resident events while monitoring attendance.
• Manage all supplies needed for events and coordinate with the Property Manager for purchases and supplies.
• Market the property successfully through marketing, sales, lease negotiation, and create marketing strategies with the Property Manager.
• Establish a referral network through local employers, businesses, locators, and residents.
• Successfully manage weekly marketing reports and distribute semiannual resident surveys.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed