Resident Coordinator

CAPSTONE REAL ESTATE SERVICES, INC. • Houston, TX

23h • Onsite

About The Position

The Resident Coordinator is responsible for understanding and anticipating resident needs through communication, availability, and seeking opportunities to enhance the resident experience. This involves regular property inspections and periodic visits to each resident. The role also includes assisting new residents with move-in, orienting them to community procedures, parking, business hours, and mail services. A key responsibility is generating a monthly calendar of resident events, monitoring attendance, and managing supplies for these events in coordination with the Property Manager. Additionally, the Resident Coordinator will market the property by developing marketing strategies, engaging in sales and lease negotiations, and establishing a referral network. The role requires managing weekly marketing reports and distributing semiannual resident surveys.

Requirements

• Customer Service skills
• General knowledge of onsite management operations and multi-family properties
• Ability to communicate effectively
• Ability to relate to people
• Preference for working with others
• Ability to work well under pressure and with others
• Self-confidence
• Outgoing personality
• Assertiveness
• Self-motivation and self-direction
• Ability to work without direct supervision

Responsibilities

• Understand and anticipate resident needs through communication, availability, and seeking opportunities to enhance the resident experience.
• Conduct regular property inspections and periodic visits to each resident.
• Assist new residents with move-in by orienting them to community procedures, parking, business hours, and mail services.
• Generate monthly calendars of resident events and monitor attendance.
• Manage supplies for events and coordinate with the Property Manager for purchases.
• Market the property through marketing, sales, lease negotiation, and creating marketing strategies with the Property Manager.
• Establish a referral network through local employers, businesses, locators, and residents.
• Manage weekly marketing reports and distribute semiannual resident surveys.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed