Resident Care Supervisor

DePaul•City of North Tonawanda, NY

1d•Onsite

About The Position

Wheatfield Commons, a DePaul Senior Living Community, is hiring a full-time Resident Care Supervisor to work the day shift. The Resident Care Supervisor demonstrates positive leadership and oversight of each shift for the provision of routine and emergent resident care services. The role involves leading each shift in a respectful manner according to company policies and procedures, performing duties of a Medication Technician and Resident Care Assistant, monitoring residents' needs, and communicating with staff, families, and regulatory agencies. The position requires warmth, understanding, responsiveness to residents, positive feelings for families and visitors, patience, tact, initiative, judgment, resourcefulness, and the ability to make decisions and lead the shift successfully, while treating all individuals with respect.

Requirements

Must be at least 18 years of age.
Must be dependable, hardworking and willing to work as part of a team.
Must demonstrate excellent customer service skills.
Respects and maintains resident rights and confidentiality.
Must be First Aid certified (DePaul will provide training).
Must pass the Health Evaluation exam/tests performed at the time of hire and yearly thereafter.
Must be approved by the NYS Criminal History Background Check (CHRC) unit and meet company employment criteria.
Ability to communicate with residents and others in the English language.
Ability to read and write English.
Ability to lift up to 30 lbs. without mechanical assistance.
Ability to visually observe residents.
Ability to audibly hear call bells, emergency systems, verbal needs expressed by residents.
Ability to turn, stoop, bend, and stretch in order to assist residents.
Ability to stand and walk for prolonged periods.
Ability to recognize and respond to emergencies, including the evacuation of residents and visitors in the event of fire.
Ability to push medication cart down hallway without assistance.

Nice To Haves

HS diploma or GED preferred.
CNA, HHA, or PCA certification preferred.

Responsibilities

Respects and maintains resident rights and confidentiality.
Listens and responds to residents’ requests promptly and cheerfully. Assists in providing for the social, emotional and cultural needs of residents.
Leads each shift in a respectful manner and according to the company’s policies and procedures.
Performs all duties and responsibilities of a Medication Technician and of a Resident Care Assistant. (See appropriate job descriptions).
Monitors residents’ needs and makes appropriate referrals to outside service providers utilizing DePaul’s Policies and Procedures for direction.
Assists in providing a cheerful and homelike environment.
Monitors the work performance of the RCA’s, HHA’s and PCA’s to assure that residents receive the assistance they require and that this assistance is provided at a pace that does not cause the resident to feel rushed.
Communicates clearly and thoroughly with staff members both on shift and the incoming shift regarding resident and community issues.
Communicates with the resident’s family and responsible person timely and professionally.
Demonstrates skills to build relationships with residents that are warm, positive, caring and supportive.
Relates professionally to staff from regulatory agencies.
Completes and reviews all written documentation prior to leaving the shift.
Participates in the required twelve (12) hours of in-services education per year and other meetings/inservice training deemed necessary.
Responsible for promptly reporting any staff or resident issues, using the documentation systems as described in the DePaul staff handbook before leaving their shift.
Maintains daily time card recording as described in the handbook.
Performs all other duties as directed by the Resident Care Director.