Resident Care Coordinator Nurse-Memory Care

The Goodman Group, LLC•Mankato, MN

About The Position

The Resident Care Coordinator (RCC) collaborates with the Director of Nursing to plan, organize, develop, and direct resident care services in accordance with applicable federal, state, and local standards, guidelines, and regulations. The role supports the success of the team and community and helps create a place residents are proud to call home. The RCC coordinates nursing operations and resident care, including assessments, service plans, documentation, medication-record review, communication with health care providers and families, and coordination with interdisciplinary and support teams. The position also assists with staffing, supervision, training, quality improvement, budgeting, and the resolution of resident and personnel concerns. This role has direct reports and supervisory responsibilities. Work may involve exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals. Physical demands include prolonged standing; lifting up to 50 pounds and potentially up to 75 pounds when moving, lifting, or transferring residents; exerting force to lift, push, pull, or carry patients; and bending, stooping, stretching, twisting, sitting, reaching, and fine motor tasks. The role also requires independent task execution, clear verbal communication, concentration amid frequent interruptions, visual acuity, and hearing alertness. The work environment may have ambient room temperatures and lighting. Employees are expected to provide courteous, responsive, and quality service to residents in accordance with the company’s Platinum Service® principles and to follow applicable policies and procedures.

Requirements

Minimum of two years of nursing experience.
Current, active nursing license in the applicable state, in good standing.
Meet all applicable federal, state, and local requirements for the position.
Ability to make independent decisions and follow instructions.
Ability to deal tactfully with personnel, prospects, residents, family members, visitors, government agencies and personnel, and the public.
Ability to work with ill, disabled, elderly, and emotionally upset people.
Effective communication sufficient for supervisors, team members, prospects, residents, and families.
Knowledge of or proficiency with Microsoft Office Suite.
Ability to perform the stated physical and cognitive requirements, with or without reasonable accommodation.

Nice To Haves

Minimum of one year of leadership or care coordination experience.
Experience in long-term care, assisted living, or a similar healthcare setting.

Responsibilities

Assist with developing, maintaining, updating, communicating, and enforcing nursing department policies and procedures, including the safety program.
Maintain written nursing references to support resident care needs and coordinate nursing schedules with other services.
Assist with ongoing nursing department quality improvement and quality assurance programs, equipment recommendations, budgeting, and staffing plans.
Conduct daily nursing functions in accordance with applicable rules, regulations, and guidelines, and ensure assigned personnel follow policies and procedures.
Admit, transfer, and discharge residents, documenting care and services provided; participate in orientation for residents and families.
Communicate with health care providers and use nursing personnel in accordance with residents’ care plans, wishes, and provider orders.
Conduct daily clinical and environmental rounds, evaluate care, report significant events, and address concerns raised by residents or families.
Participate in facility inspections and follow clinical programs related to risk management, infection prevention, quality, and staff development.
Complete initial assessments and develop, update, review, and transcribe service plans based on resident needs and new provider orders.
Communicate with health care providers regarding treatment plans, orders, and progress notes; review health records for treatments, medications, diets, and labs and follow up as needed.
Arrange diagnostic and therapeutic services as ordered and coordinate transportation and third-party services for residents.
Communicate policies and procedures to personnel, residents, and visitors, and provide written and oral shift reports about changes in resident condition and other activities.
Complete incident reports, assessments, health record documentation, and clinically accurate documentation; report discrepancies in orders, diet changes, and charting to the Director of Nursing.
Review interdisciplinary documentation to determine whether service plans are being followed; inform nursing personnel about new admissions and resident care needs, prepare rooms, and greet arriving residents.
Notify attending health care practitioners and families about changes in residents’ conditions.
Coordinate shift services and tasks with support personnel and interdisciplinary team members to maintain residents’ overall care regimen.
Review medication administration records for completeness and accurate transcription of provider orders, report concerns, and dispose of drugs and narcotics according to procedures.
Assist with recruitment and selection, work assignments, scheduling, supervision, staff development, performance monitoring, evaluations, coaching, counseling, and discipline.
Collaborate with the Director of Nursing and Executive Director on staff performance issues, including issues that may lead to termination.
Review complaints and grievances, investigate them, and work with the Director of Nursing on action plans and resolutions.
Participate in planning, conducting, and scheduling in-service and orientation training that meets state and federal requirements.
Provide courteous, responsive, and quality service to residents in accordance with Platinum Service® principles and follow applicable policies and procedures.