Resident Care Coordinator Specialist

The Aspenwood Company Parent•Houston, TX

11d

About The Position

The Resident Care Coordinator Specialist supports resident care and care-team operations in senior living communities in the Greater Houston Area. The role combines medication administration and direct resident care with staff mentoring, training, documentation, staffing coordination, and supply management. The specialist reports findings to the Director of Resident Care (DRC) or designee and assists the DRC with staffing and other operational needs.

Requirements

High school diploma or GED.
1–2 years of prior resident care experience in a senior living community.
Delegation by a Registered Nurse for medication administration or Certified Medication Aide qualification.
Excellent communication and customer service skills.
Strong problem-solving skills, good judgment, and attention to detail.
Understanding of HIPAA requirements.
Willingness to travel and stay overnight at communities.

Responsibilities

Audit medications to remove expired items, identify refills, and confirm pharmacy follow-through; report findings to the DRC or designee.
Orient, mentor, and train new Resident Care Coordinators (RCCs), Resident Medication Aides (RMAs), and Resident Assistants (RAs).
Guide RMAs and RAs and help ensure they follow policies and procedures.
Assist with electronic medical records (EMR) training, order verification, and onboarding new employees.
Administer prescribed medications and treatments, monitor residents’ responses, and follow infection control policies.
Confer with residents’ physicians about medication-administration concerns.
Maintain daily resident records, including medication distribution, health observations, and changes in condition.
Keep the medication supply room clean and organized.
Provide direct resident care in accordance with the Resident Assistant Job Description.
Respond promptly to emergencies and resident requests to provide safety and support.
Promote teamwork through positive interactions with coworkers.
Assist the DRC with adequate staffing and coverage of scheduling gaps.
Coordinate RA and RMA assignments and manage daily staffing sheets.
Help develop staffing schedules and communicate changes using the designated tool.
Address staffing concerns related to PTO, call-outs, and tardiness.
Assist with developing service plans and assessments.
Ensure shift reports are documented and communicated effectively.
Ensure supplies are stocked and complete inventory for reorders.
Assist with customer-service training and support, and resolve concerns and requests.
Take on additional assignments as needed.