Account Executive (Healthcare) - Customer Service
About The Position
About Lyric National At Lyric National, we're rewriting the script for long-term care. Born from a unique coalition of insurance experts, medical service providers, and facility owners, we provide skilled nursing and long-term care facilities with a single-source concierge platform for in-facility healthcare services. By streamlining service delivery, we provide residents with access to robust medical options that enhance their quality of care. We are committed to improving healthcare access and financial sustainability, serving as dedicated partners in building the future of senior care. Job Overview We are seeking a high-energy Inside Sales Professional with a passion for advocacy to join our team as a Resident Benefits Advocate (Customer Service). In this high-impact role, you will act as a trusted ambassador, navigating complex insurance landscapes to help residents and families access essential care. We are looking for a proactive communicator who thrives in a fast-paced environment and is dedicated to delivering clarity and empathy in every interaction.
Requirements
- High school diploma or equivalent
- 1–3 years of experience in inside sales, high-volume customer onboarding, or phone-based customer service
- Willingness to pursue and obtain an Insurance License (100% of education and exam costs covered by Lyric National)
- Strong interpersonal skills with the ability to navigate sensitive conversations with empathy and precision
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Reliable mode of transportation and ability to work on-site 5 days a week in Lincolnwood, Illinois.
Nice To Haves
- Associate or Bachelor's degree
- 3+ years of experience in healthcare or insurance sales
- Knowledge of Skilled Nursing Facility (SNF) operations and/or a current health insurance license
- Prior experience working with CRM platforms (e.g., Salesforce or similar tools)
- Proven track record in an inside sales role
Responsibilities
- Empower residents and their families by demystysing health insurance options and providing clear, expert guidance on available coverage.
- Lead the end-to-end enrollment process, assisting with applications and verifying eligibility to ensure access to care.
- Maintain 100% compliance with company and industry standards, ensuring all documentation and processes meet strict regulatory requirements.
- Serve as a dedicated resource for caregivers and family members, acting with a sense of urgency to resolve complex inquiries and provide timely solutions.
- Drive enrollment results through consistent daily phone activity (inbound and outbound calls), engaging directly with prospective residents, decision-makers, and their families to guide them through the enrollment pipeline.
- Educate residents on health insurance options and lead the end-to-end enrollment process, including eligibility verification.
- Deliver a "resident-first" experience by providing clear, accurate guidance on coverage options and resolving complex inquiries with expertise.
- Collaborate closely with facility staff and internal teams to build lasting partnerships and ensure an exceptional experience.
- Maintain meticulous records and submit documentation promptly using Salesforce and Microsoft Office tools.
- Ensure 100% compliance with HIPAA standards, state regulations, and company policies to protect resident information and facility integrity.
Benefits
- Health Insurance
- Dental & Vision Coverage
- Paid Time Off (PTO)
- 401(k) Retirement Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
