Resident Assistant - Moving Forward
About The Position
Volunteers of America Upstate New York provides residential programs offering safe housing and support services to homeless and low-income individuals and families. These programs seek long-term solutions to homelessness, addiction, incarceration, and poverty by helping people overcome obstacles and develop healthier, more self-sufficient lives. The Resident Assistant facilitates program activities and ensures the organization’s philosophy and practices are followed in client care, consistent with applicable program contracts and requirements. The role supports residents, maintains a safe and organized residence, and completes required documentation and shift duties.
Requirements
- High school diploma or GED equivalent.
- One year of previous experience in human services, residential work, security, or an equivalent combination of education and experience.
- Strong interpersonal communication skills.
- Proficiency in Microsoft Office.
- Current Red Cross First Aid training certificate, required within the first two weeks of hire unless otherwise indicated.
Responsibilities
- Complete intakes and checkouts according to program procedures for residents entering or leaving the facility.
- Document shift and client observations and activities according to communication log procedures.
- Maintain records, including client census information and database entries.
- Communicate with residents and program staff to support effective communication.
- Help residents understand and follow policies and program rules.
- Promote the safety and protection of residents, staff, and the site, including completing rounds and monitoring cameras.
- Provide crisis intervention and conflict management to residents.
- Conduct hourly rounds, inspections, and overnight visual checks when working the overnight shift to verify residents’ presence.
- Perform laundry, room preparation, and housekeeping tasks as needed.
- Report issues and concerns to a supervisor according to divisional guidelines.
- Ensure records and logs are accurate and comply with regulatory and agency guidelines.
- Complete all Resident Assistant duties and responsibilities while on shift.
- Notify supervision immediately of emergency situations and report serious incidents or violations.
- Visually verify client presence and accurately document resident presence using sign-in and sign-out sheets.
- Maintain the safety and cleanliness of the residence during the shift.
- Act as a liaison with residents, outside agencies, and staff within organizational guidelines.
- Attend assigned staff meetings and trainings.
Benefits
- Paid time off.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Company-paid life insurance.
- Company-paid long-term disability insurance.
- 403(b) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
