Resident Assistant- 13-100- SC/San Bernardino

The Salvation Army Southern California•Redlands, CA

6d•Onsite

About The Position

Under the general supervision of the Assistant Program Manager, a Resident Assistant monitors activity of Residents in the facility; maintains security and safety of all Residents; and provides assistance to homeless families in support of resolution of homelessness. A Resident Assistant is also a key person in screening shelter calls, receiving donations, engaging with volunteers, preparing meals, and making appropriate referrals to both residents and non-residents.

Requirements

Completion of a High School Level Education or GED
Experience working with individuals who are in recovery, specifically those that have completed The Salvation Army’s Adult Rehabilitation program.
A minimum of one year working in recovery services/social services/human services.
Experience working with people at varying stages of recovery from substance abuse and different levels of mental health.
Experience deescalating conflict.
Experience operating general office equipment to include computers.
Must be able to pass a complete and satisfactory background check.
Ability to drive and maintain a valid Class C California Driver’s License, pass a TSA Driving Test and maintain a clean MVR.

Nice To Haves

Experience with Microsoft Office programs preferred.
Current CPR Certificate and First Aide Certificate preferred.

Responsibilities

Oversee facility ensuring that safety precautions are always observed; conducts facility security check regularly during assigned shifts.
Reinforce policies/expectations for clients living in facility.
Complete and maintain facility incident reports, as directed and per policy.
Answer and screen incoming calls to provide appropriate transfer to staff, resources, or referrals.
Assists guests who may visit the facility.
Maintain activity log during each shift with full documentation of time, names, and brief details of activity pertaining to facility operations and program while on duty.
Complete preliminary intake and interview forms during shifts as required or directed by Case Manager.
Update statistical data if a resident enters or exits program.
Provide written and verbal feedback to appropriate staff regarding anything which may positively or negatively impact a Residents resolution of homelessness or wellbeing.
Remain available to assist Residents with questions and requests.
Oversee Residents in accomplishing house duties, provide necessary supplies and verify that duties have been completed.
Provide Residents with support or essential items as needed and document assistance.
Provide or prepare meals when required.
Maintain cleanliness of facility during shift and complete preparation of vacant rooms for incoming residents.
Ensure all facility supplies are properly stored.
Perform standard screenings for substance use or harmful behaviors and make necessary reports regarding welfare or safety as per policy.
Conduct proper transfer of information to Case Manager in a timely manner.
Provide transportation to residents when necessary.
Maintain confidentiality and social service code of ethics.
Maintain safe and sacred boundaries with program participants and staff members.
Perform all other duties as assigned related to your scope of work to include responsibilities at various locations within San Bernardino area administration.