Resident Advocate

Caring Connection • Benton Harbor, MI

6d

About The Position

Provides information, referrals, and advocacy services to residents. Handles 24-hour crisis line on shift, facilitates services for residents, and orients new residents to shelter procedures. This role requires daily documentation of services and activities in resident files, adherence to agency and program policies, and successful completion of all training requirements. The Resident Advocate will interact with residents for a minimum of 3 hours per shift, assist with meal preparation, childcare, and chores as needed, and complete safety checks of the shelter during their shift. They must also notify the on-call worker in cases of emergency, restock supplies as needed, and maintain professional boundaries. Obtaining and maintaining CPR and First Aid Certification, as well as attending New Service Provider Training, are also required. Other duties may be assigned.

Requirements

• Good verbal and written communication skills
• Computer proficiency with Microsoft Word.
• Good organizational skills.
• Ability to communicate with people from diverse cultures.
• Knowledge of services available within the community.
• Remain current on issues re: DV and Sexual Assault.
• Ability to respond supportively to persons/clients in crisis.
• Ability to enter progress notes and statistics via computer.
• Valid Driver’s License, a working motor vehicle, and proof of current vehicle insurance.
• Undergo and successfully pass a State of Michigan LIEN Check and Central Registry Clearance.
• Pre-Employment Drug and Alcohol Screen.
• Negative TB Test upon hire with follow-up TB tests as required by Caring Connection policy.
• Undergo a background check with no recent felony convictions and no abuse/neglect convictions.

Responsibilities

• Handles 24 hour crisis line on shift
• Facilitate services for residents
• Orients new residents to shelter procedures.
• Document all services and activities in resident files daily
• Read and follow agency and program policy manuals
• Successfully complete all training requirements
• Interact with residents on a daily basis a minimum of 3 hours per shift
• Assist with meal preparation, child care, chores as needed
• Complete safety checks of the shelter during shift
• Maintain shelter cleanliness
• Notify on-call worker in cases of emergency
• Restock supplies as needed
• Must be able to maintain professional boundaries.
• Will obtain and maintain CPR and First Aid Certification.
• Will attend New Service Provider Training.
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED