Resident Advocate – Permanent Relief

The Bridge Over Troubled Waters•Pasadena, TX

6d•$18 - $18•Onsite

About The Position

The Bridge is seeking a Resident Advocate to provide direct services to residents in a 100-bed emergency shelter. This role supports survivors of domestic violence, sexual assault, and women and children experiencing homelessness. The advocate will conduct intakes, provide orientation on shelter guidelines and services, assign rooms, supervise residents for compliance and safety, and maintain documentation and statistical records. Responsibilities also include updating the house census, assisting with meal counts and supervision, answering a 24-hour hotline, LIVEchat, and text for assessments, safety planning, crisis intervention, and referrals. The role involves managing the HCDV shelter bed database, ensuring accuracy of the TBOTW account, conducting facility walk-throughs for cleanliness and safety, and orienting volunteers and new staff. Other duties as assigned.

Requirements

High School Diploma/GED
Two years' experience providing direct care in social services or residential setting with at-risk individuals
Must pass criminal background investigation check
Must provide and maintain current TX Driver’s License
Must provide and maintain clean driving record and annually update driving record
Must provide and maintain current auto liability insurance
Must be authorized to work in the U.S
Must be able to lift/carry (40) lbs
Must be able to ascend/descend stairs in emergency shelter setting

Nice To Haves

Bachelor's degree is highly desired
Bilingual; English/Spanish

Responsibilities

Provide direct services to residents in a 100-bed emergency shelter.
Conduct initial intake of residents.
Provide orientation on emergency shelter guidelines and available services.
Make room assignments.
Supervise residents to ensure compliance with shelter guidelines and maintain overall safety.
Prepare documentation of services provided in compliance with grants using clear and concise narratives.
Maintain statistical records for files as assigned.
Update daily house census and log report each shift.
Provide assistance to Food Services staff by conducting daily meal counts.
Oversee residents during meal times to ensure safety and cleanliness.
Answer 24-hour hotline, LIVEchat, and text to provide telephone assessments, safety planning, crisis intervention, information, and referrals.
Update and assist with overseeing the HCDV shelter bed database.
Ensure TBOTW account is updated and accurate bed availability is noted daily.
Conduct routine walk-throughs of the facility to monitor and assist with cleanliness.
Provide orientation to volunteers and new staff as designated.
Perform other duties as assigned.