Resident Account Specialist (Full-Time Office Position)

Capstone on Campus Management LLC•Auburn, WA

5d•$21 - $23•Onsite

About The Position

In partnership with the Assistant Director, the Resident Account Specialist is responsible for activities related to accounts receivable, accounts payable, and related record keeping and communications for the student housing community. Duties include, but are not limited to, managing the reconciliation of invoices and payables; serving as a proactive point of contact to support the collection of housing payments, the completion of renewal intentions, and the fulfillment of approved payment plans. The Specialist will also coordinate all public-facing customer service in the office, supervise a team of student Desk Assistants, support tour requests, escort vendors, and fulfill project-based work. Collaboration with multiple areas of responsibility is critical. Projecting a customer-focused and professional image through in-person, telephone, written, and electronic interaction and communication with all internal and external customers is essential.

Requirements

High School diploma required.
2-3 years of related experience in higher education administration, business operations, project management, office management or accounts payable experience.
Demonstrated ability to work independently.
Strong customer service skills with the ability to resolve issues and escalate concerns appropriately.
Demonstrated organizational, time-management, and prioritization skills in a fast-paced environment.
Excellent interpersonal and communication skills (oral and written), with the ability to work autonomously and collaboratively.
Strong computer proficiency, including Word, Excel, and content management systems.
Ability to work effectively with a diverse population and exercise cultural competence.
Ability to operate standard office equipment, including computers, video monitoring systems, and copier/printer/fax machines.
Ability to move and lift up to 35 pounds.
Ability to work 100% in-office Monday-Friday during posted office hours.

Responsibilities

Communicate with campus partners, current and past residents, and guarantors in relation to rental account questions, housing charges, and payments.
Support the management of resident payment deferments and payment plans.
Receive resident payments and issue receipts.
Collect resident payments on past accounts and document progress made periodically.
Send correspondence to residents regarding financial information to their accounts (letters, emails, collection calls, and door notices).
Conduct regular audits of student accounts in the property management software system to ensure accuracy and detail.
Verifies and investigates discrepancies on student accounts, if any, in collaboration with site leadership.
Reconciles and records transactions on resident accounts.
Maintains filing system and keeps confidential information as needed.
Other duties as assigned to support housing move-in and move-out operations.
Coordinate and provide operational management for the Student Housing office, including but not limited to conducting tours, receiving packages and mail, and answering phones.
Hire, train, and supervise up to four student Desk Assistants.
Support resident renewal processes each quarter through resident outreach and engagement.
Participate in cross-training to understand multiple properties within the department to fill in as needed.
Assist with leasing, marketing, and residential programmatic efforts as needed.
Host our quarterly Welcome Event.
Perform clerical duties as needed: scanning, filing, photocopying, collating, etc.
Serve as a customer service representative and triage all office inquiries to the appropriate resource.
Maintain vendor records including tax and insurance documents.
Process all site-level payables for payment by check or ACH.
Reconcile all site-level purchasing card transactions.
Assist Director with routine review of site-level expenses and payables.
Support documentation and incident report filing regarding emergency response situations as needed.