Bellperson - Full Time Position
About The Position
Greets guests, provide prompt and courteous service. The Bellperson is responsible for escorting guests to rooms and providing a detailed orientation of hotel services and features according to Hotel Industry Standards. This role involves greeting guests with a friendly and sincere welcome, using a positive and clear speaking voice, listening to understand requests, and responding with appropriate action and accurate information. The position also includes delivering guest requests, group amenities, and departure letters, as well as assisting with the transportation of all luggage. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance is essential, and associates with irregular attendance may be subject to disciplinary action. The role also requires associates to provide 'Lateral Service' to maximize customer satisfaction, responding positively to requests for support unless it could result in guest dissatisfaction, in which case a leader should be notified.
Requirements
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
- Ability to read, listen and communicate effectively in English, both verbally and in writing.
- Ability to access and accurately input information using a moderately complex computer system.
- High School graduate or equivalent required
- CPR Certification and/or First Aid Training preferred.
Nice To Haves
- College degree preferred with emphasis on foreign languages.
- One to two years of prior guest service experience are preferred.
- Prior hospitality experience also preferred.
- Ability to speak multiple languages is desirable.
Responsibilities
- Escort guests to rooms and provide detailed orientation, including information of all Hotel services and features according to Hotel Industry Standards.
- Greet guests immediately with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
- Deliver guest requests
- Deliver group amenities
- Deliver departure letters for transient and group guests
- Assist with the transportation of all luggage
- Attempts to communicate with guest in guest's native language.
- Remains calm and alert, especially during emergency and/or heavy resort activity, and resolve complications such as location changes or credit issues.
- Provides safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the guest.
- Operates various office machines.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
