Residency Program Administrator

Banner Health•Phoenix, AZ

3d•Onsite

About The Position

The Residency Program Administrator facilitates the operations of medical education and supports accreditation, recruitment, and the effective operation of assigned residency and/or fellowship programs. The role organizes and documents medical education activities and provides administrative support to program leadership, faculty, residents, and department committees. The administrator coordinates program operations and educational sessions, monitors work hours for compliance, maintains program policies and databases, and serves as an administrative liaison with regulatory and accreditation agencies. The role also supports recruitment, application processing, interview scheduling, program communications, and budget information gathering and monitoring. It involves building effective working relationships and providing responsive service to internal and external customers. The position is based at University Medical Center Phoenix in Phoenix, Arizona. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

Associate's degree in business, human relations, or a related field, or equivalent experience gained in a medical residency program or equivalent.
Three years of experience in a related area.
Excellent verbal and written communication skills.
Ability to organize, prioritize, and multitask in a fast-paced environment.
Strong research and organizational abilities.
Ability to guide and lead others.
Demonstrated negotiation and persuasion skills.

Nice To Haves

Additional related education and/or experience.

Responsibilities

Coordinate residency and/or fellowship program operations, including medical education committee activities and timely completion of items requested by GME and ACGME.
Monitor work hours to ensure compliance with ACGME and program requirements.
Serve as the administrative liaison with external regulatory and compliance agencies.
Maintain and update policies and procedures in accordance with program, facility, and organizational policies; professional practices; accrediting standards; and applicable laws and regulations.
Coordinate educational sessions to fulfill program requirements and act as a liaison for requirements involving medical records, risk, human resources, and occupational health.
Collect, assemble, and maintain required residency and/or fellowship database information.
Gather information to support development of the program's fiscal budget and monitor monthly financial reports for variances.
Maintain knowledge of current accreditation and board requirements for medical students, residents, clerkships, and/or fellowships as applicable.
Participate in resident recruitment and coordinate the application process.
Keep communication materials and the website up to date; review and process correspondence and applications; assist with scheduling interviews.
Develop and maintain effective working relationships with program directors, staff, faculty, and residents/fellows, and serve as a resource to them.
Address customer service needs, respond efficiently to incoming calls and emails, provide accurate answers and solutions, and redirect customers to appropriate teams or departments when needed.