Residences Food & Beverage Coordinator (CORE Agent)

Four Seasons•Los Angeles, CA

3d•Onsite

About The Position

The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident’s Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners. At Four Seasons Private Residences Los Angeles, the Residences Food & Beverage Coordinator (CORE Agent) supports the culinary leadership team in all aspects of food and beverage department administration. The main responsibility of this role is to handle resident interactions and requests with the highest level of hospitality and professionalism.

Requirements

Excellent reading, writing and oral proficiency in the English language
Strong written, oral presentation and communication skills
Proficient in Microsoft Office systems: Outlook, Word, Excel, Creation of Banquet Event Orders, Canva, Micros (POS), Iris
Ability to multi-task in a high volume and demanding environment
Minimum one year food and beverage experience required
Strong knowledge of food, preparation, order times, and delivery presentation preferred

Responsibilities

Handle resident interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and assist in all inquiries such as; Private Residences’ services, hours of operations, key Private Residences’ staff, in-house events, directions, local area, etc.
Answer the telephones using courteous, efficient telephone etiquette while obtaining all information necessary to process the resident’s order according to Four Seasons standards
Anticipate and service residents’ requirements before requests are necessary
Create, design and print custom menus and name cards for catering events
Utilize Micros, the point-of-sale system, to ring up sales, print checks, close checks, and complete closing readings
Coordinate delivery of items to the resident’s unit in a timely manner to ensure proper food quality and consistent presentation
Offer suggestions for alternatives upon request
Assists in receiving requests and booking reservations for local restaurants and transportation
Ascertain a resident’s satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
Enter glitch into order system and recommend recovery opportunities to manager on duty
Prepare and submit purchase orders
Create and modify Banquet Event Orders for in-house and resident hosted events
Answer phone inquiries and mobile app requests in an efficient, friendly and professional manner
Assist with hosting weekly BEO meetings with Food and Beverage management
Run daily reports and interpret food and beverage analytics into meaningful action to improve cost and product metrics
Check for special requests and hard blocking amenity spaces as needed.
Inform manager of any Special Attention or VIP residents
Utilizes a variety of computer systems, such as HotSOS, to run daily reports and communicate with internal staff and departments
Chat with guests via messenger application and utilize Four Seasons guest recognition program
Monitor and respond to emergency and safety situations in an efficient and professional manner, reporting any accident immediately, no matter how minor
Perform other tasks or projects as assigned by management and staff
Assist in creating the monthly newsletter; collaborating with other departments and the culinary team
Cross train in Concierge/Front Desk tasks to assist with occasional coverage
Morning lounge service which consists of assisting with coffee orders, taking orders, running food, tray pick-ups, setting up lounge
Assist Front Desk and Lounge serving, polishing glassware, silverware ect.