Residence Worker / Residential Aide

Samaritan Daytop Village•New York, NY

7d•Onsite

About The Position

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across New York City’s five boroughs. The Residence Worker, also described as a Residential Aide, supports the program by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations. This is a full-time, non-exempt position located in Long Island City, Queens. The schedule is Friday through Tuesday, 4 p.m. to midnight. The hourly rate is $21.64, annualized at $39,392 based on 35 hours per week.

Requirements

High School Diploma or High School Equivalency Diploma (GED).
At least one year of experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs.
Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases such as the DHS CARES system.
Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to remain calm and professional in high-pressure or crisis situations.
Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions.
Willingness to obtain CPR certification and/or a Food Protection Certificate during employment.

Nice To Haves

Familiarity with shelter operations or supportive housing environments.

Responsibilities

Welcome new residents and provide orientation to shelter policies, services, and daily routines.
Assist with client check-ins, discharges, and documentation using the DHS CARES system.
Monitor resident safety and behavior through regular rounds and informal engagement.
Enforce facility rules while maintaining a respectful and supportive environment.
Respond to incidents and complete timely, accurate reports.
Support residents in accessing services by making referrals and coordinating with case managers.
Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed.
Communicate facility maintenance needs to supervisors and ensure common areas are orderly.
Build rapport with residents and offer guidance during daily interactions.
Uphold confidentiality and follow agency and DHS protocols.