E11EVEN - Residence & Owner Relations Manager

E11EVEN Club Hotel & Residences•Miami, FL

10d•Onsite

About The Position

This role is the heartbeat of our owner experience, where luxury living meets personalized connection. As the Residences & Owner Relations Manager, you will champion owner engagement and revenue growth through innovative strategies and authentic relationships. Your mission: craft experiences that go beyond expectations, blending business acumen with a passion for hospitality. Success means hitting financial targets while creating moments that feel bespoke, intentional, and unforgettable.

Requirements

A minimum of five years of experience in sales management, owner relations within the luxury lifestyle or residential sector, with a proven track record of meeting or exceeding sales targets.
Strong ability to communicate, present, and influence at all levels of the organization, including executive and C-suite leadership.
Ability to drive the RMA process from planning through closing and to clearly articulate the unique value and distinct aspects of RMA products and services.
Exceptional listening skills, along with advanced negotiation and presentation capabilities.
Proficiency in using the property’s sales management system to manage RMA business, generate reports, and maintain accurate account details.

Nice To Haves

Bilingual proficiency in English and Spanish is highly preferred.

Responsibilities

Identifying and engaging prospective unit owners or their representatives, introducing the Residences Management Agreement (RMA) program, and showcasing its unique value.
Conducting personalized site inspections of units and facilities to create impactful experiences that reflect our commitment to modern luxury and exceptional service.
Mastering the details of the RMA program and delivering compelling proposals and presentations that inspire confidence and excitement.
Maintaining accurate, up-to-date records of prospects and current owners for timely follow-ups and seamless communication.
Collaborating with operations, reservations, and revenue teams to plan arrivals and ensure flawless execution of the RMA experience.
Tracking progress against action plans, contributing to updates of the RMA strategy, and participating in revenue meetings.
Acting as a brand ambassador at internal meetings, industry events, and social media or PR initiatives.
Hosting and entertaining owners and representatives, assisting with activations and events, and ensuring every interaction reflects the brand’s bold, dynamic personality.
Managing multiple functions simultaneously, adapting quickly to changing priorities, and maintaining exceptional administrative and organizational standards.
Using the property’s sales management system to manage RMA business, generate reports, and maintain accurate account details.
Collaborating with leadership and ownership on updates, issues, and opportunities related to new and existing RMA owners.