Residence Manager
ACHIEVE NY•City of Binghamton, NY
•$25 - $26•Onsite
About The Position
The Residence Manager / Direct Support Supervisor is responsible for the overall operation, compliance, and performance of assigned residential programs. This role provides leadership to staff, ensures high-quality person-centered services, and maintains regulatory and organizational standards while promoting the health, safety, and independence of individuals served.
Requirements
- Associate degree and 3 years of experience in OPWDD or a similar human services setting, or an equivalent combination of education and experience
- Must physically be able to perform required certifications and lift fifty (50) pounds.
- Possess a valid driver’s license acceptable to the agency’s insurance carrier guidelines.
Responsibilities
- Oversee day-to-day operations of assigned residential programs, ensuring quality care, health and safety, and compliance with OPWDD and agency standards
- Supervise, coach, and evaluate staff (Assistant Residence Managers and Residential Aides), including hiring support, scheduling, payroll approvals, and ongoing performance management
- Develop and maintain staff schedules to ensure appropriate program coverage, including participation in a 24/7 on-call rotation
- Ensure completion, accuracy, and compliance of all program documentation, including Life Plans, ISP/SAP plans, habilitation plans, notes, and billing records
- Lead and participate in interdisciplinary meetings, case conferences, and communication with families, guardians, and service providers
- Promote person-centered practices by supporting independence, choice, and meaningful outcomes for individuals served
- Monitor program compliance, identify and address incidents or safety concerns, and participate in investigations as required
- Ensure staff complete required trainings and maintain certifications (e.g., CPR, First Aid, SCIP), while supporting ongoing professional development
- Maintain effective communication with internal teams, leadership, and community partners to support consistent service delivery
- Perform additional duties and program support activities as assigned
Benefits
- medical
- dental
- vision
- retirement
- company-paid life and disability coverage
- optional voluntary plans
- 33 days of PTO annually for eligible full-time employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
