Residence Education Coordinator

PeakMade Real Estate • Chicago, IL

8d

About The Position

The Residence Education Coordinator (REC) provides day-to-day administration, supervision, and management of an assigned residential community and its Resident Advisor team. The role also provides leadership for the development and management of a community of more than 1,700 students from five or more downtown Chicago universities. The REC supports residence education programs, community development, crisis response, conduct processes, and operational needs in collaboration with the Director of Residence Life, member institutions, and other staff.

The coordinator may have responsibility for one or more functional areas, including conduct and judicial matters; Resident Advisor recruitment, selection, and training; move-in and move-out processes with the Housing Team; or StarRez and systems management. Full-time staff members required to live on-site under the terms of their position are eligible for a 100% rent discount. The anticipated annual pay range is $55,000–$57,000, with final compensation based on experience, skills, and internal equity.

Requirements

• Bachelor’s degree required.
• Ability to develop and cultivate relationships and work in a team-oriented environment.
• Strong work ethic and ability to multitask and prioritize needs.
• Excellent customer service skills and professionalism.
• Ability to learn new systems successfully.
• Ability to provide direction and development to individuals and staff.
• Excellent record-keeping and organization skills.
• Excellent verbal and written communication skills.
• Availability to work evenings and weekends during peak move-in and move-out periods.
• Experience in community development, educational programming, leadership training, and/or advising student government associations.
• Proven ability to work productively with a diverse range of students and staff, with sensitivity to the unique qualities of urban education.
• Ability to work in high-stress or crisis-management situations.
• Computer literacy, including ability to use Microsoft Office and learn new software systems successfully.

Nice To Haves

• Master’s degree preferred.
• Experience with housing and/or residence life software; StarRez is strongly preferred.

Responsibilities

• Provide leadership for residence education programs through work with residents and supervision of Resident Advisors.
• Provide appropriate crisis-response leadership for a variety of incidents and situations.
• Collaborate with the Director of Residence Life on departmental strategic planning, performance reviews, and professional development opportunities.
• Foster a supportive and challenging multicultural environment through staff selection, training, community development, and interpersonal contact with staff and residents.
• Adjudicate violations of conduct standards and administer judicial procedures that encourage appropriate community behavior.
• Collaborate with member institutions and other staff to address residents’ needs, concerns, and interests.
• Respond to and manage issues, conflicts, or concerns raised by students, parents, staff, and guests.
• Provide customer service to visitors, parents, employees, and vendors in day-to-day operations.
• Lead one or more areas: conduct and judicial matters; Resident Advisor recruitment, selection, and training; move-in and move-out processes with the Housing Team; or StarRez and systems management.
• Provide management, operational support, and leadership for the community as a member of the Residence Life and Management Team.
• Track and maintain budgets for multiple, large-scale, ongoing programs.
• Analyze and evaluate monthly financial statements and develop annual operating budgets and forecasts.

Benefits

• 100% rent discount for full-time staff members required to live on-site under the terms of their position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level