Residence Education Coordinator

PeakMade Real Estate•Chicago, IL

9d•$55,000 - $57,000

About The Position

The Residence Education Coordinator (REC) provides day-to-day administration, supervision, and management of an assigned residential community and its Resident Advisor team. The role also provides leadership for the development of a community of more than 1,700 students from five or more downtown Chicago universities. The REC leads residence education programs, responds to crises, and collaborates with the Director of Residence Life on strategic planning, performance reviews, and professional development. The position fosters a supportive, challenging, and multicultural environment through staff selection and training, community development, and engagement with staff and residents. It also addresses conduct matters, resident needs, conflicts, and operational concerns, and provides customer service to visitors, parents, employees, and vendors. Depending on assignment, the REC may oversee conduct and judicial processes, Resident Advisor recruitment, selection, and training, move-in and move-out processes with the Housing Team, or StarRez and systems management. As a member of the Residence Life and Management Team, the REC contributes operational support and leadership across the entire community.

Requirements

Bachelor’s degree required.
Ability to develop and cultivate relationships and work well in a team-oriented environment.
Strong work ethic and ability to multitask and prioritize needs.
Excellent customer service skills and the ability to maintain high standards of professionalism.
Ability to learn new systems successfully; computer literacy and ability to use Microsoft Office are required.
Ability to track and maintain budgets for multiple, large-scale, ongoing programs.
Ability to provide direction and development to individuals and staff.
Excellent record-keeping and organization skills.
Excellent verbal and written communication skills.
Availability to work evenings and weekends during peak move-in and move-out periods.
Experience in community development, educational programming, leadership training, and/or advising student government associations.
Proven ability to work productively with a diverse range of students and staff, with sensitivity to the qualities of urban education and ability to work in high-stress or crisis-management situations.

Nice To Haves

Master’s degree preferred.
Experience with Housing and/or Residence Life software; StarRez is strongly preferred.

Responsibilities

Provide leadership for residence education programs through work with residents and supervision of Resident Advisors.
Provide appropriate crisis-response leadership for a variety of incidents and situations.
Collaborate with the Director of Residence Life on departmental strategic planning, performance reviews, and professional development opportunities.
Foster a supportive and challenging multicultural environment through staff selection, training, community development, and interpersonal contact with staff and residents.
Adjudicate violations of conduct standards and administer judicial procedures that encourage appropriate community behavior.
Collaborate with member institutions and staff to address resident needs, concerns, and interests.
Respond to and manage issues, conflicts, and concerns raised by students, parents, staff, and guests.
Provide customer service to visitors, parents, employees, and vendors in day-to-day operations.
Take responsibility for one or more of the following areas: Conduct and Judicial; Resident Advisor Recruitment/Selection/Training; managing, planning, and leading move-in and move-out processes with the Housing Team; or StarRez and Systems Management.
Provide management, operational support, and leadership for the entire community as a member of the Residence Life and Management Team.
Track and maintain budgets for multiple, large-scale, ongoing programs.
Analyze and evaluate monthly financial statements and develop yearly operating budgets and forecasts.