Residence Concierge

AccorHotel • Los Angeles, CA

13h • Onsite

About The Position

Turning moments into memories for our owners, residents & guests is just one way we are ambassadors for our brand, our property and our community. As a member of our Residential Team, you will use your passion for personalized guest service by providing a warm welcome for our owners, residents, and guest sharing the very best attractions, events and venues our destination has to offer.

Requirements

• Customer Service experience required
• Must possess outstanding guest services skills, sophisticated verbal & written communication skills as well as the ability to adapt to different personalities and situations
• Computer literate in Microsoft Windows/Word/Excel applications preferred
• Ability to adapt to multiple software platforms
• Strong interpersonal, research and problem solving abilities
• Highly responsible & reliable
• Possess a can-do attitude in order to accommodate the random requests & needs of the residents
• Must provide proof of eligibility to be employed in the United States of America.

Responsibilities

• Identify and document all requests, expectations and biographical information for owner, residents and guest profiles to facilitate creating personalized experiences
• Handling of all resident requests & bookings through email, phone or personal communication & following up within a prompt timeframe
• Review daily arrivals and identify special requirements with the Doorperson, Engineering and Housekeeping
• Act as a liaison for our owners & guests.
• Greet owners, residents and guests upon arrival, completing the arrival and departure process, all service standards are followed
• Assist with delivering packages and luggage as needed to condos
• Inspection & assets management for condo units and reporting any issues that need to be addressed

Benefits

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed