PSR Resettlement Case Worker (Mat Leave Coverage)

MOSAIC•Vancouver, BC

3d•Hybrid

About The Position

MOSAIC is seeking a motivated Resettlement Case Worker to join their Private Refugee Sponsorship Program team. This position will be based at their Vancouver location. The Resettlement Case Worker supports MOSAIC’s Private Sponsorship of Refugees Program by providing settlement, case management, sponsorship application assistance, referral services, group facilitation, data management, and community engagement to privately sponsored refugees and private sponsorship groups. This role enhances newcomer life skills, strengthens sponsorship capacity, and contributes to successful integration and community participation.

Requirements

Bachelor’s Degree and/or Certificate or Diploma in Social Services, Counselling, or related field, and/or suitable combination of professional experience in humanities, social sciences, social services, settlement, or sponsorship
2-3 years of relevant experience to Private Sponsorship programs in community development, refugee sponsorship and settlement services, case management, working with immigrants and refugees
Strong cross-cultural communication skills; experience working with people from diverse backgrounds
Ability to speak Arabic or Farsi will be an asset
Excellent understanding of confidentiality and privacy of client information
Empathetic, patient, respectful and discrete; remains tactful and patient during stressful situations
Ability to set boundaries with conflict resolution skills and trauma informed care
Highly organized with ability to set priorities and meet deadlines
Problem-solving and analytical skills
Flexible and adaptable with ability to work independently and as part of a team
Second language will be considered an asset
Proficiency with Microsoft Office
Ability to operate standard office equipment
Current and satisfactory Criminal Record Check
Legally permitted to work in Canada through citizenship or permanent resident status. If you have a work permit, ensure that it allows you to work for the duration of this position.

Nice To Haves

Ability to speak Arabic or Farsi
Second language

Responsibilities

Conduct comprehensive needs assessments, guided pathway support, information and orientation, and individualized settlement planning.
Support newcomers with housing, employment, healthcare, mental health, education, and income supports.
Facilitate life skills development and integration supports to enhance self-sufficiency.
Conduct post-arrival check-ins and ensure warm handoffs to MOSAIC settlement programs.
Guide private sponsorship groups, relatives, and co-sponsors through sponsorship processes.
Prepare, compile, and track sponsorship applications and required documentation.
Manage schedules, interviews, signature collection, and document follow-up.
Deliver sponsor orientations, training sessions, and sponsorship information sessions.
Provide problem-solving support related to overseas processing and post-arrival phases.
Participate in departmental and organizational meetings, training, events, and partnership activities.
Support development of program resources and materials.
Maintain accurate OCMS records, case notes, and reporting documentation.
Meet caseload, output, and outcome targets as per contractual agreements.
Track and report newcomer integration outcomes and sponsorship milestones.
Maintain knowledge of sector trends, resources, and CARF standards.