Resettlement Case Management Intern

International Rescue Committee•Baltimore, MD

1d•Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Resettlement case management interns support IRC’s resettlement team with daily tasks that help welcome and promote the self-sufficiency of refugees, asylees, and other humanitarian immigrants in the Baltimore metropolitan area. As the initial point of contact for newly arrived refugees, the IRC’s case management teams provide support, guidance, and continued integration assistance for up to five years after arrival. Interns will work directly with individual clients and families to assist in delivering resettlement services.

Requirements

Ability to work independently and as a team member in a fast-paced, cross-cultural environment.
Flexible and reliable, with outstanding attention to detail.
Strong problem-solving skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
Fluency in English required.

Nice To Haves

Prior experience and interest working with refugees and immigrants preferred.
Prior experience and interest in case management or social work preferred.
Bilingual ability in one of the predominant languages of the local client base is desired.
Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.

Responsibilities

Under the direction of the intern’s supervisor, assist clients remotely or in-person with key services such as housing set-ups, activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
Assist clients to coordinate transportation to medical and other required appointments.
In coordination with the resettlement team, conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
Assist with service documentation through case-notes and case file maintenance.
Other duties as assigned.

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles