Resettlement Associate

World Relief•Sacramento, CA

20h•Onsite

About The Position

World Relief Sacramento seeks a Resettlement Associate to serve within the Extended Case Management (ECM) team, supporting refugee individuals and families who require continued and coordinated assistance beyond initial resettlement. The Resettlement Associate assists with the delivery of essential services and ongoing care in collaboration with World Relief staff, local churches, and community partners. This position operates within grant-funded programs and is responsible for completing required services within established timeframes, as well as maintaining accurate and timely case management documentation. As part of the broader integration team, the Resettlement Associate supports the success of assigned cases through consistent client engagement, effective service coordination, adherence to program requirements, and strong collaboration with colleagues. This is a limited-term position funded through a grant agreement until 9/30/26 and contingent upon funding extension.

Requirements

Mature and personal Christian faith
Committed to the mission, vision, and values of World Relief
Desire to serve and empower the Church to impact vulnerable communities
Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
Bachelorâ€™s degree in social work or related field of study; or equivalent work experience
Willingness to occasionally provide services outside of normal work hours (evenings and weekends)
Cross-cultural experience
Strong communication skills, with fluency in written and spoken English; bilingual in Dari, Pashto, Arabic, Russian, Ukrainian, or other languages preferred
A valid driverâ€™s license and a satisfactory Motor Vehicle Record (MVR) are required.
Must have access to a reliable, private vehicle and insurance that can be used for local travel and transportation of clients.
Must be comfortable driving a large passenger van.

Nice To Haves

Alignment with WRS core values of serve, drive, care
Demonstrated success working and communicating effectively in a multi-cultural environment
Familiarity with Sacramento area social service providers strongly preferred
Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
Strong command of Microsoft Office applications
Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
Ability to work as part of a team and support program-specific volunteers and interns
Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment
Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals

Responsibilities

Assist with the collection and organization of eligibility documentation for prospective clients
Connect clients to in-house services and coordinate referrals to external service providers to support progress toward self-sufficiency
Support ECM staff with assigned tasks to ensure the timely completion of essential services
Build and maintain positive working relationships with local service providers while representing World Relief Sacramento professionally
Document all participant services, interactions, and activities accurately and in a timely manner in accordance with program guidelines and World Relief Sacramento policies
Maintain and update client records in protected online databases (e.g., Dynamics, Teams), ensuring confidentiality and data accuracy
Support the achievement of grant requirements and deliverables by providing timely, high-quality services
As needed, transport and accompany clients to appointments with Social Security, Department of Human Assistance, Refugee Health Clinic, ESL and employment service providers, and other required or beneficial services
Participate in ongoing training and professional development to improve service delivery and ensure program compliance
Collaborate effectively with World Relief Sacramento staff across departments and with external partners to support holistic case management
Participate in weekly staff meetings and other meetings as directed by the supervisor
Perform other duties as assigned