Reserve Travel Designer - Chase Travel (Heathrow, FL - Hybrid)

JPMorgan Chase & Co. • Lake Mary, FL

1d • Hybrid

About The Position

As a Reserve Travel Designer within Chase Travel, you will use your luxury travel expertise to provide exceptional, personalized service to discerning customers. You will learn customer needs and preferences, advise on destinations and trip details, and create seamless end-to-end itineraries. The role combines travel and lifestyle servicing with a high-touch customer experience, using Chase Travel tools to manage reservations and related services while driving customer experience metrics, bookings, and service quality. You will work in a dynamic, collaborative environment focused on service excellence, growth, and career development.

Schedules are based on business needs and employees cannot select their own shifts. Current operating hours are Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday and Sunday, 9 a.m. to 5:30 p.m. ET. Flexibility may be required for overnight shifts as business needs evolve. Training is required and may differ from the regular schedule. Applicants must be authorized to work for any U.S. employer; immigration sponsorship is not available. The role does not provide relocation assistance, so candidates must be local to the listed work locations or willing to relocate at their own expense immediately upon hire. Final job grade and corporate title will be determined at offer and may differ from the posting.

Requirements

• At least 2 years of experience as a Travel Advisor, Agent, or Consultant specializing in luxury travel.
• Deep understanding of the luxury travel market and high-end client expectations.
• Exceptional phone, written, and consultative customer service skills, with a focus on white-glove service.
• Demonstrate Chase Travel Servicing values: Confident, Observant, Responsible, Exceptional.
• Positive, professional, and collaborative spirit, with curiosity and passion for travel.
• Strong organizational skills, keen attention to detail, and ability to multitask and resolve problems.
• Impeccable listening skills, willingness to learn, and ability to work independently and as part of a team.
• Ability to build effective relationships within the team and across colleagues.
• Ability to understand, prioritize, and manage multiple complex customer needs and requests, with strong time management.
• Ability to deliver creative, comprehensive vacation itineraries that drive customer value.
• Growth mindset and passion for career development, and ability to lead through transformation.
• Authorization to work for any employer in the United States; sponsorship is not available.
• Must be local to the listed work locations or willing to relocate at own expense immediately upon hire; relocation assistance is not provided.
• Flexibility to work schedules determined by business needs; overnight flexibility may be required as business needs evolve.

Nice To Haves

• 5 or more years of experience as a Travel Advisor, Agent, or Consultant specializing in luxury travel.

Responsibilities

• Research, design, and book tours, cruises, travel packages, and customized travel programs, creating end-to-end itineraries.
• Collaborate with customers to understand their needs and preferences and advise on destinations, transportation, travel dates, accommodations, costs, and benefits.
• Drive customer experience metrics, including NPS/OSAT, booking conversion, and service quality, through exceptional service.
• Offer comprehensive travel solutions that integrate each travel component into a seamless experience.
• Use Chase Travel tools and platforms to manage reservations, flights, ground transportation, and payment collection.
• Engage with team members, colleagues, and suppliers to stay current on travel trends and destinations and improve recommendations.
• Coordinate with support groups to deliver personalized, high-touch customer experiences.
• Maintain accurate records of customer interactions and data in required tools.
• Meet commitments, deadlines, and service level agreements by following up and following through.
• Proactively advise customers on travel options, benefits, and costs to maximize satisfaction and value.
• Integrate service excellence into every customer engagement and consistently exceed expectations.

Benefits

• Competitive total rewards package, with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed