Reservations Supervisor

Marriott Vacations Worldwide

2d•Onsite

About The Position

Manages and coordinates activities of employees providing reservations and customer services. Promotes a work environment where the staff and procedures produce maximum occupancy and revenue, and ultimately, both guest and employee satisfaction. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled.

Requirements

4 year Degree in Travel Industry or closely related discipline and/or equivalent combination of education and experience or related experience.
Must be able to operate windows software applications to include spreadsheets, databases, work processing, and any essential software for job functions.
Excellent communications skills and extremely organized.

Responsibilities

Assist GM with budgeting, forecasting, and hiring, retaining and developing reservations and customer service employees and leaders.
Manage reservation department.
Manage systems that are set up within the reservations department to ensure accurate handling of phone calls.
Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
Maintain department approved quality assurance program to include, but not limited to, rates, deposits property descriptions, activity tables and reservations letters.
Responsible for accurate input of owner calendar information into appropriate system, equalization of all rental nights for all owners
Receive contracts detailing room allotments and inputs information into hotel computer system
Delegate the training of clerks in taking reservations and operating computer terminals and printers to store and receive reservations data.
Manage reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by teammates.
Ensure acceptable service levels and abandon rate statistics are sought and maintained.
Cover shifts at the Front Desk when business demands rise and staffing needs increase due to teammate absences.
Ensure payment is taken on all prepaid reservations (Expedia, Hotwire, Travelocity, Orbitz, Etc.)
Ensure that GSA clerks are trained on building reservations and checking availability.
Perform other duties as assigned.