Reservations Supervisor

Madden's on Gull Lake • East Gull Lake, MN

6d • $16 - $17 • Onsite

About The Position

Madden's is an award-winning resort seeking a full-time Reservations Supervisor. This is an hourly position with rooms-based bonus earning potential. The resort is located on more than 1,000 acres and offers extensive amenities including golf, dining, a spa, tennis, various recreational activities, and shopping.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Organized, great communication, decisive & flexible.
• Excellent listening, speaking, and writing skills.
• Great decision-making skills.
• Must be able to work alongside other people and independently.
• The ability to establish and maintain relationships with vendors and markets is essential.
• Time management.

Responsibilities

• Answer all incoming phone calls in a polite, business-like manner.
• Answer/handle guest questions, comments, and concerns efficiently.
• Process online social and conference reservations accurately.
• Handle all e-mail and instant message inquiries in a polite, business-like manner with thorough and accurate information.
• Make restaurant reservations, marina reservations, coordinate tee times, and any other arrangements guests would like to book in advance, referring large parties to the appropriate manager.
• Meet sales goals set by management.
• Maintain knowledge of room types, room and package rates and availability.
• Use suggestive selling techniques to sell rooms and promote other services.
• Process reports assigned by management.
• Perform accurate cash handling and credit control.
• Operate the Property Management System and Microsoft Office applications.
• Report any unusual occurrences or requests to the designated manager.
• Retain knowledge of all safety and emergency procedures.
• Maintain regular and reliable attendance.
• Understand that business demands sometimes result in different shift patterns.
• Assist training new employees.
• Cross train in partnering departments.
• Assign and delegate tasks effectively.
• Monitor team performance and productivity.
• Ensure compliance with company policies and legal regulations.
• Encourage teamwork and morale.
• Provide constructive feedback and support.
• Resolve conflicts and workplace issues.
• Escalate problems when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED