Reservations Supervisor

Wayne State University • Detroit, MI

2d • $45,000 - $61,000 • Onsite

About The Position

Wayne State University is searching for an experienced Reservations Supervisor at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Requirements

• Bachelor's degree from an accredited college or university with a preferred concentration in Business, Hospitality, Student Affairs or Higher Education or an equivalent combination of education and/or experience.
• Minimum of 2 years of job-related experience.
• Excellent organization, management, communication and human relations skills.
• Can work with events involving multiple parties.
• Able to deal with frequent change, delays or unexpected events.
• Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.
• Knows how to get things done both through formal channels and the informal networks.
• Demonstrates the ability to work effectively with senior leadership to establish and accomplish the department's mission, strategic plans, goals and objectives.
• Ability to work independently while establishing and maintaining effective working relationships with wide variety of constituents within and outside the University.
• Ability to work through others and make appropriate interventions to ensure workflow is efficient and adequate resources are available.
• Encourages collaboration and seeks feedback.
• Demonstrate an ability to share organizational knowledge and translate financial concepts to peers to support their personal development.
• Ability to shift priorities and multi-task on various projects.
• Develops strategies to achieve organizational goals.
• Accurately scopes out length and difficulty of tasks and projects.
• Realistically estimates time and resource requirements on projects.
• Dedicated to meeting the expectations and requirements of internal and external customers.
• Establishes and maintains effective relationships with customers and gains their trust and respect.
• Proactively identifies customer issues and quickly and effectively resolves customer problems.
• Possesses high ethical standards.
• Respects the confidentiality of information or concerns shared by others.
• Interprets and understands University policies and applicable laws and regulations to ensure personal and unit compliance.
• Expresses oneself clearly in conversations and interactions with others.
• Expresses oneself clearly and concisely in writing.
• Demonstrates the ability to plan and deliver oral and written communications that are impactful and persuasive including presentations to university management and committees.
• Availability to work days, nights and weekends based on event and conference schedule is required.

Nice To Haves

• Master’s Degree preferred.
• Related experience in student center reservations, event planning, student activities.
• Experience with EMS (Student Center Scheduling Software) preferred.

Responsibilities

• Reserve Student Center-run spaces on campus and assist customers (external, departments and student organizations) through their event planning process including customer meetings, tours, room diagrams, contracts and billing.
• Create the optimal experience for all customers by analyzing their budget, needs, and goals.
• Connect customers to the correct campus resources.
• Co-supervise up to 20 student reservations and information desk staff.
• Provide leadership on all area responsibilities.
• Assist and participate in special projects such as staff recruitment and selection, staff training, departmental assessment, goal setting and serve on divisional committees.
• Serve as a coordination liaison to other departments and University personnel, outside agencies and professional groups.
• Work closely with the Student Center and Campus Reservations professional staff to ensure all pre-event preparations are complete.
• Assist with the development of short and long-range departmental planning.
• Create, implement, update and distribute procedures and policies necessary to ensure smooth functioning of department.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level