Reservations Supervisor - Hotel Cleveland Autograph Collection
About The Position
The Reservations Supervisor will be responsible for communicating with clients, event planners, and sales managers about group details. This role involves managing group room blocks, pickup, cut-offs, and attrition for conventions and large events. The supervisor will process group rooming lists, reservations, changes, and cancellations with precision, and serve as the primary housing contact for group clients and housing bureaus. Additionally, the role includes setting up group billing, master accounts, and routing instructions, preparing and distributing housing reports, rooming lists, and pickup summaries. The supervisor will partner with Sales, Revenue, Front Office, and Accounting to ensure seamless execution and participate in pre-con, resume, and operational meetings, resolving group-related housing and billing issues in a timely and professional manner.
Requirements
- Experience in reservations or a related field
- Strong communication and interpersonal skills
- Proficiency in processing reservations, changes, and cancellations
- Ability to manage group room blocks and attrition
- Experience with billing, master accounts, and routing instructions
- Familiarity with housing reports and rooming lists
- Ability to partner with various hotel departments
- Skills in resolving issues in a timely and professional manner
Responsibilities
- Communicating with clients, event planners, and sales managers about group details
- Manage group room blocks, pickup, cut‑offs, and attrition for conventions and large events
- Process group rooming lists, reservations, changes, and cancellations with precision
- Serve as the primary housing contact for group clients and housing bureaus
- Set up group billing, master accounts, and routing instructions
- Prepare and distribute housing reports, rooming lists, and pickup summaries
- Partner with Sales, Revenue, Front Office, and Accounting to ensure seamless execution
- Participate in pre‑con, resume, and operational meetings
- Resolve group‑related housing and billing issues in a timely, professional manner
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
