Reservations Supervisor - Hotel Cleveland Autograph Collection

Coury Hospitality • Cleveland, OH

6d • Onsite

About The Position

The Reservations Supervisor will be responsible for managing group room blocks, reservations, and billing for conventions and large events. This role involves close communication with clients, event planners, sales managers, and various hotel departments to ensure seamless execution and timely resolution of issues.

Requirements

• Experience in reservations or a related hotel operations role
• Proficiency in managing group room blocks and reservations
• Experience with group billing, master accounts, and routing instructions
• Strong communication and interpersonal skills
• Ability to work collaboratively with various hotel departments
• Problem-solving skills to resolve housing and billing issues

Responsibilities

• Communicating with clients, event planners, and sales managers about group details
• Manage group room blocks, pickup, cut‑offs, and attrition for conventions and large events
• Process group rooming lists, reservations, changes, and cancellations with precision
• Serve as the primary housing contact for group clients and housing bureaus
• Set up group billing, master accounts, and routing instructions
• Prepare and distribute housing reports, rooming lists, and pickup summaries
• Partner with Sales, Revenue, Front Office, and Accounting to ensure seamless execution
• Participate in pre‑con, resume, and operational meetings
• Resolve group‑related housing and billing issues in a timely, professional manner

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed