Reservations Specialist (2026)

Little Gem ResortsWayland, MA
Hybrid

About The Position

Join Our Group of Reservation Specialists – Crafting Unforgettable Getaways! Are you passionate about creating exceptional experiences and thrive on connecting with people? Do you dream of helping guests plan their perfect escape to stunning island destinations? Winnetu Oceanside Resort, The Nantucket Hotel, and the new Lovango Resort & Beach Club are seeking a full-time, year-round Reservations Specialist to join our close-knit team! At our high-end boutique family-owned resorts, we're not just booking rooms; we're travel planners, curating dream vacations for our discerning clientele. This is a unique opportunity to become an integral part of a company that values collaboration, innovation, and genuine hospitality.

Requirements

  • Love being on the phone and interacting with people!
  • Upbeat, cheery personality
  • Strong computer proficiency
  • Responsible and professional
  • Dedicated and a team player
  • A self-starter: You're proactive, resourceful, and always looking for ways to improve.
  • An idea-generator: With our exciting growth, especially with the addition of Lovango, we welcome your input, ideas, and suggestions!

Nice To Haves

  • Experience with Martha's Vineyard, Nantucket, or the USVI

Responsibilities

  • Engaging phone conversations: Discussing our luxurious accommodations, resort activities, amenities, and all the wonders of Martha's Vineyard, Nantucket, and the USVI.
  • Expert travel planning: Advising on transportation options to and from our island paradises.
  • Collaborating and innovating: Working with our team to continuously enhance the guest experience and ensure we remain at the forefront of luxury hospitality.
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