Reservations Specialist - Inhouse

Seaside Vacation Homes•Seaside, OR

1d•Remote

About The Position

We are seeking a detail-oriented and customer-focused Vacation Rental Property Reservations Specialist to join our team on a part-time basis. As a reservations specialist, you will be responsible for managing the reservations process for our vacation rental properties. This is a fully remote position, allowing you to work from the comfort of your own home. If you have excellent organizational skills, strong communication abilities, and a passion for delivering exceptional customer service, we want to hear from you! This position requires computer literacy and experience in Hotel/Timeshare reservations. The Seaside Vacation Homes building is located in Seaside, OR, and has an opening for a INHOUSE Reservation Specialist. Our office is open daily 9:30 am-6:00 pm PST, and this position comes with a "STARTING" hourly pay of $25.00/hr. We offer an environment of continuous growth and the prospect of learning new skills. Our family-owned property management business has grown and flourished for almost 30 years, directly west of Portland, Oregon, on beautiful Seaside Beach. The current generational owner is a father of two small children carrying on the family business of Seaside Vacation Homes as well as growing its sister Buisness BookTimeShares.com. Mark comes from an entrepreneurship, manufacturing and sales background, with a love of science and psychology, and fulfills the CEO role. Our Team drives results by choosing desirable rental homes/properties and working with homeowners with a perspective that allows us to do what is needed to ensure our staff is supported in making decisions. We are a tight-knit team of highly capable individuals driven by solid relationships with our clients, property owners, and community. Every team member is an integral part of accomplishing our goals and continuing to lead as the North Coast's premier provider of luxury vacation rental homes and condos. We are looking for team leaders that show strong initiative and self-direction. We know that results are only achieved with and through strong leadership.

Requirements

Computer literacy
Experience in Hotel/Timeshare reservations
Excellent organizational and time management skills.
Strong communication skills, both written and verbal.
Proficient in using reservation management systems or booking platforms (LiveRez, Track etc.)
Detail-oriented with the ability to multitask and prioritize tasks effectively.
Customer-focused mindset with a passion for delivering exceptional service.
Ability to work independently and remotely, with a reliable internet connection and suitable workspace.
Must have a reliable high-speed internet connection
Must have a functional home office/ dedicated workspace

Nice To Haves

Previous experience in the vacation rental industry or hospitality industry is preferred.
You consider yourself a team player.
You take pride in your work.
You enjoy some variety and seek a great work atmosphere.

Responsibilities

Handle all aspects of the reservations process for our vacation rental properties.
Respond to inquiries and booking requests from guests promptly and professionally.
Assist guests in finding the most suitable vacation rental property based on their preferences and needs.
Coordinate with property owners or managers to ensure availability and accurate booking information.
Manage the reservation calendar and update availability as needed.
Process reservations, collect necessary payments, and provide guests with booking confirmations and relevant details.
Provide outstanding customer service to guests, ensuring a positive and memorable experience.
Answer guest questions, address concerns, and provide recommendations for local attractions, amenities, and services.
Handle any post-booking inquiries or modifications requested by guests.
Assist guests in resolving any issues or challenges that may arise during their stay, coordinating with property owners or managers when necessary.
Maintain accurate records of all reservations, payments, and guest interactions using our reservation management system.
Generate regular reports on reservations, occupancy rates, and revenue to support decision-making and performance evaluation.
Develop and maintain strong relationships with property owners and managers.
Collaborate effectively with internal teams, including marketing and operations, to ensure seamless guest experiences and optimize property performance.