Reservations Sales Associate
Lore Group•Washington, DC
•Onsite
About The Position
Riggs Washington DC is seeking a Reservations Sales Associate to join their team. Located in a historic building in downtown Washington, DC, the hotel offers a unique experience with 181 guest rooms, a European brasserie-inspired restaurant, Café Riggs, and a subterranean bar, Silver Lyan. The Reservations Sales Associate will be responsible for handling all reservation inquiries and ensuring a seamless experience for guests.
Requirements
- Fun and welcoming personality is a MUST
- Ability to learn and maintain knowledge of current hotel and nearby events
- Excellent communication skills; both verbal and written is a MUST
- Possess poise, elegance and calm demeanor in all situations
- Exceptional Organizational skills
- Flexible schedule is required to meet the needs of the business
Nice To Haves
- Hotel Experience is not required
- A minimum of 1 -2 years hospitality experience is preferred but not required
Responsibilities
- Answer reservation calls, emails, and online inquiries professionally.
- Process new reservations, changes, and cancellations accurately.
- Provide guests with information about rooms, rates, amenities, and hotel services.
- Promote room upgrades and special offers when appropriate.
- Coordinate guest requests with hotel departments to ensure a seamless stay.
- Maintain accurate reservation records and guest profiles.
- Resolve reservation-related guest concerns promptly and professionally.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance for full-time employees
- Six complimentary nights each year at any Lore Group hotel
- Lore Group employee and immediate family rates
- Lore Group friends and family rates
- 50% employee discount and 25% friends and family discount at more than 800 partner hotels through Lore Discovery
- 50% discount at Lore Group restaurants and bars
- Paid vacation days - entitlement increasing annually
- Nine paid holidays annually
- Seven paid sick days annually, as established in Washington, D.C.
- Company-paid life insurance equal to 1.5 times annual salary
- Employee Assistance Program
- Referral incentives
- 401(k) with a 5% match
- Training and development programs
- Additional perks through Cigna
- Complimentary employee meals - lunch and dinner daily
- Employee recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
