Reservations Sales Agent Remote

Wyndham Hotels & Resorts•Orlando, FL

2d•Remote

About The Position

Travel + Leisure Co. is a leading vacation ownership and travel membership company. The Marketing Contact Center is growing and hiring Reservations Sales Representatives to join as a remote Reservations Sales Coordinator. This role involves assisting guests who purchased a promotional vacation getaway with booking travel dates, answering general questions, and confirming reservations. The position requires maintaining a high level of customer satisfaction, addressing escalated customer service issues, and contributing to arrivals, department revenue, and resort tour volume. Key responsibilities include package retention, selling dates, handling escalations, and retaining business.

Requirements

High School diploma or GED equivalent
Ability to work flexible shifts to include weekdays, evenings, and weekends to suit business needs.
1+ years of customer service, reservations, or equivalent experience a plus.
1+ years of call center experience preferred.
Proficient working with Microsoft Office is preferred.
Sales experience highly preferred.
Only candidates from Orlando, FL area (within 50 miles) will be considered at this time.

Nice To Haves

1+ years of customer service, reservations, or equivalent experience a plus.
1+ years of call center experience preferred.
Proficient working with Microsoft Office is preferred.
Sales experience highly preferred.

Responsibilities

Answer inbound calls from guests who purchased a promotional vacation getaway.
Assist guests with booking travel dates.
Answer general questions about reservations.
Confirm upcoming reservations through the central reservation system.
Maintain a high level of customer satisfaction.
Address escalated customer service issues.
Deliver on arrivals.
Increase revenue for the department.
Guarantee tour volume for the resorts.
Package retention (saving the sale).
Selling of dates.
Escalation of calls.
Retaining the business.

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (depending on position)
Parental leave (depending on position)
Holidays (depending on position)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program