Remote Reservations Agent
About The Position
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! We are looking for a Reservations Agent to join our remote team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about Grand Hotel & Mackinac Island, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today!
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent organizational skills and attention to detail
- Basic computer skills and experience with reservation software
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and willingness to learn and grow in the role
Nice To Haves
- Previous experience in hospitality or customer service preferred
Responsibilities
- Providing exceptional customer service and assisting guests in booking their stay
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
