Reservations & Royal Service Supervisor

AccorHotel • Whistler, BC

3d • CA$27 - CA$32 • Onsite

About The Position

Lead our team of Royal Service & Reservations Agents who are at the heart of our communication system. You will be an expert in all areas of the hotel, able to manage the call center functions, and provide seamless service to our Guests and Colleagues.

Requirements

• Previous Reservations and/or Front Office experience is required
• Computer literate in Microsoft Window applications required
• Proven ability to handle multiple priorities and meet deadlines
• Excellent communication skills, both written and verbal
• Must be legally eligible to work in Canada.

Nice To Haves

• Previous leadership experience in guest relations preferred

Responsibilities

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service & Reservations department and ensure all service standards are followed
• Train all Royal Service & Reservations colleagues
• To have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Assist with building and managing rate and package codes in MFR and PM
• Sell guestrooms and tee times to groups and individual callers
• Entering rooming lists and reservations as required
• Attend regularly scheduled departmental meeting

Benefits

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed