Reservations Supervisor

Pyramid Global Hospitality•Oklahoma City, OK

11d•Onsite

About The Position

We are looking for a highly engaging, customer-focused individual to join our Reservations team as a Reservations Supervisor. The successful candidate for this role will have a proven track record of developing a team to provide exceptional service, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Reservations team plays an integral role in ensuring that each of our guests has an exceptional experience while planning their visit. They are responsible for creating a positive guest interaction that will build the guests' anticipation for their upcoming visit. They must also be knowledgeable on providing accurate information to our guests on room packages, special promotions at the resort, and special events going on during their stay. This role is the key to leading the Reservations team in helping our guests discover their “Wanderlust” experience! If you have experience in a hotel/resort reservations team, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Requirements

Must be available to work a flexible schedule to include nights, weekends and holidays
High school diploma or equivalent
Computer skills
Excellent verbal and written communication skills
Ability to work in a fast-paced setting

Nice To Haves

Previous hotel or resort experience preferred
A strong desire to make an impact on other people
An outgoing and engaging personality
Bilingual in English and Spanish preferred

Responsibilities

Lead the Reservations team in helping guests discover and book their “Wanderlust” experience
Answer calls and greet people from all over the world in a friendly and welcoming manner
Make guest reservations for all resort accommodations
Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices to better maximize our Resort’s revenue capabilities.
Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.
Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.
Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
Maintains a strong familiarity the Resort and surrounding area.
Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.
Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.
Interacts with resort staff in a polite and respectful manner.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision.
Other duties as assigned.