Reservations & Royal Service Agent

AccorHotel•Whistler, BC

3d•Onsite

About The Position

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

Requirements

Previous customer related experience required
Demonstrated numerical aptitude with strong selling and assertiveness skills is a must
Professional telephone manner and demeanor with a natural response "smile" on the phone
Strong interpersonal and problem solving abilities
Must be legally eligible to work in Canada.

Nice To Haves

Previous Front Office or Reservations experience is an asset
Previous Property Manager System experience preferred
Working knowledge of Opera Cloud is an asset

Responsibilities

Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
Assist all external and internal callers and redirecting if/when necessary
Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
Book and enter room reservation requests using the Property Management System
Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
Update reservations ensuring a flawless check in and check out process
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

Benefits

Subsidized staff accommodation provided
Complimentary meal in our staff cafeteria per shift
Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
Hotel leisure benefits including Golf/Ski passes

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