Reservations Royal Service Agent
Algonquin Resort•Town of Saint Andrews, NB
•Onsite
About The Position
The Royal Service Agent is expected to provide accurate information pertaining to hotel activities and layout, and to be familiar with all reservations related procedures in MARSHA and OPERA. The Reservations department functions as an essential communications link for guest room reservations information for all hotel departments.
Requirements
- Previous customer service experience required
- Excellent computer skills required
Nice To Haves
- Post secondary education in Hospitality & Tourism Management preferred
- Previous working knowledge of OPERA and MARSHA an asset
- Previous resort hotel experience an asset
- Second language preferred
Responsibilities
- Respond to all guest inquiries consistently offering professional, friendly and engaging service
- Remain current on all information relevant to local and hotel services and offerings in order to appropriately respond to guest enquiries.
- Be a one stop shop, answering guest inquires, making dining reservations, taking in room dining orders, assisting with Tee Times.
- Assist guests with any concerns or issues they may be calling regarding. Ensuring to take all appropriate measures to defuse situations.
- Provides complete and accurate information on all resort offerings and facilities.
- Ensure room revenue is maximized by adhering to brand standards, property rate strategies and guidelines in order to increase occupancy and maximize revenues
- Follow reservations procedures and communicates information to other departments to ensure a positive guest experience
- Take ownership of internal communication system (GXP) ensuring requests are completed in a timely manner, and following up when service time expectations are not being met.
- Maintain high standards of personal appearance and grooming, which include wearing the proper business attire and nametag when working
- Maintain regular attendance as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations
- Ensures understanding of requirements during emergency procedures, and provides clear concise communication during any hotel emergency
Benefits
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
