Reservations Revenue Specialist

Ultimate Jet Vacations

About The Position

As the Reservations Revenue Specialist, you are the final line of defense for the company’s bottom line. You will ensure that every reservation is financially accurate and operationally sound from booking through post-travel resolution. By auditing pro-formas, managing the lifecycle of credits and refunds, and holding partners accountable to contractual terms, you bridge the gap between our sales intent and our financial reality. You are the guardian of our margins and the key to a seamless accounting close.

Requirements

Experience: 5+ years of experience in Revenue Management, Accounting, Bookkeeping, or Supplier Relationship Management within the travel industry (Hotels, DMC, Tour Operator, or Wholesale).
Industry Knowledge: Mastery of travel industry pricing (Net vs. Rack/Gross) and the distribution landscape.
Technical Skills: Advanced mathematical proficiency, contractual literacy, and a deep understanding of financial lifecycles (AR/AP).
Native-Level Communication: Must possess native-level English (written and spoken) to communicate with total confidence, authority, and nuance when dealing with global partners and internal leadership.
Education: Degree in Finance, Accounting, Business Administration, or a related field preferred.
Geography: If based in LATAM, prior experience working with US-based companies is preferred.

Responsibilities

Financial Audit & Margin Integrity
Pro Forma Reconciliation: Conduct rigorous daily audits of pro forma invoices for manual reservations to identify and correct pricing or tax discrepancies.
Margin Protection: Verify that all costs align with expected margins; investigate and resolve any variances with partners before authorizing payments.
Data Hygiene: Maintain pristine data entry in the Admin system and perform cross-system reconciliation with TRAMS to ensure consistency for the Accounts Payable closing process.
Transactional Accuracy (Refunds & Credits)
Ledger Management: Maintain a meticulous ledger of travel credits and refunds, ensuring they are applied accurately and reflected in financial dashboards.
Operational Reporting: Provide weekly and monthly snapshots of refund/credit trends to identify operational leaks or recurring partner issues.
Lifecycle Tracking: Ensure no travel credit expires unused or goes unrecorded, maximizing the value of every dollar.
Partner Advocacy & Dispute Resolution
Contract Enforcement: Communicate directly with our partners - hotels and ground partners - to ensure they honor agreed-upon rates and terms.
Strategic Negotiation: Act as the primary escalation point for discrepancies. Negotiate with ground partners for client resolutions (e.g., room refunds, comped nights) in collaboration with the Reservations team.
Relationship Diplomacy: Use "firm but fair" communication to enforce contracts without damaging long-term partner ecosystems.
Revenue Intelligence
Trend Analysis: Proactively flag consistent under-margin bookings and identify partners with high error rates or refund-heavy products.
Process Improvement: Recommend adjustments to booking workflows to prevent recurring financial discrepancies.