Seasonal Reservations Specialist

Eldorado Resort • Kelowna, BC

4d • Onsite

About The Position

Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake. Eldorado Resort consists of Hotel Eldorado, Manteo Resort, and the Eldorado Yacht Club, with world-class amenities including multiple dining outlets, fitness centres, indoor and outdoor pools, a pickleball court, and a private beach. We are looking for someone passionate about creating memorable experiences for our guests through engaging interactions and attention to detail in every aspect of their booking journey. Under the direction of the Reservations Manager, the Reservations Specialist will be the first point of contact for the guest in creating the perfect guest experience. In the role you will be handling reservations for accommodations, dining, and all resort activities ahead of guest arrival. The position delivers prompt, professional and personalized service to our guests to ensure they are set up to have an amazing stay.

Requirements

• Minimum 1 year of previous Hotel Reservations or Front Desk experience required
• Excellent verbal and written communication skills in English (able to listen, understand, clarify, and confirm)
• High-level administration and computer skills (writing, filing, tracking and organizing)
• Able to multi-task and remain organized with a high attention to detail and professionalism
• Highly polished phone mannerism and articulate email etiquette
• Proficient knowledge of Microsoft Word, Excel and Outlook

Nice To Haves

• Certificate or Diploma in Hospitality or similar area is considered an asset
• other languages an asset
• Experience using Opera PMS an asset.
• Great knowledge of Kelowna area and local events/activities an asset

Responsibilities

• Use proper telephone etiquette answering guest questions about rates, accommodation / reservation modification options, location and booking channels
• Reply to all guest email and phone inquiries daily, in a professional, courteous, and timely manner
• Assists in making reservations for all resort activities including dining reservations for both onsite restaurants, boat rentals and wellness services
• Be familiar with the details of all resort offerings, menus and special events and works closely with all related departments
• Thoroughly review all upcoming reservations for accuracy and room assignment
• Informs guests of all company policies and services and manage any necessary deposits
• Know the selling status, rates and benefits of all packages and assist in the creation and set up of rates and packages in the system
• Work closely with the Sales department with the setup of all group block accounts, rooming lists and billing and is the main point of contact for group clients
• Assist the Revenue Team with rate and restriction updates
• Manage inventory, room assignments and client profiles
• Manage system connectivity with online booking engine and other interfaces
• Answers questions about Resort events, activities and local events
• Consistently maintain high standards of quality and excellent customer service, pro-active and anticipates guest needs and expectations
• Other duties and projects as assigned

Benefits

• Employee discounts on accommodations, dining and more at our sister properties (Eldorado Resort, Hampton Inn & Suites Kelowna Airport, Four Points Kelowna Airport, and Home2Suites Fort St. John)
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed