Reservations Specialist

Moody Gardens, Inc.•Galveston, TX

1d•$15 - $15•Onsite

About The Position

The Reservations Agent is to answer telephone inquiries in a friendly and courteous manner, and employ sales techniques in order to secure and process reservations for guest accommodations in a timely manner consistent with our high standards of quality.

Requirements

Must be reliable and responsible
Computer literate preferred
Elegant phone voice preferred
Multitasking skills preferred
Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner
Must be able to sit for long periods of time
Ability to work in a confined space

Nice To Haves

High School diploma preferred
Call center experience preferred

Responsibilities

Handle individual phone reservations
Greet prospective guests in a friendly manner using clear, verbal communication
Input and retrieve dates using knowledge of the computer reservations system
Assign reservations based on guest preferences and availability
Provide accurate and prompt information regarding availability
Assist Reservation Manager on any project needed
Handle complaints in a tactful manner and negotiate resolutions
Answer questions regarding hotel facilities and services, local attractions, directions, etc.
Send confirmation and hotel information packets upon guest requests
Even out room types as needed
Charge 48 hour deposits in a timely manner
Accept and review third party reservations
Follow the reservations department checklist
Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course
Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens